TE Connectivity's Customer Service Teams interact with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions.
They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services.
They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
What your background should look like :
Job Title - Customer Service Associate
Reports To Supervisor
Summary - The Customer Service Support Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success.
The team will support in the background the whole EMEA Customer Service Organisation. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Service Support Team.
In addition, the Associate needs to support a variety of ad hoc requests to support the business in best possible way and as required.
Furthermore, the Associate is highly responsible for delivering all given tasks at 100% quality and be a role model for new joiners.
The Associate should fully support the Onboarding of new joiners and
support in all kind of trainings.
Tasks Summary & Responsibilities
Graduation in any stream
Professional Experience - Minimum 2-4 years of work experience in Customer Service environment Order management domain. Hands on experience in SAP is preferred
Special Qualifications, Knowledge & Skills
Competencies Values : Integrity, Accountability,Teamwork, Innovation