Bank of America Corporation
20d ago

Job Description : Overview


Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Delivery Center of Expertise in the bank. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most.

This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide.

We’re committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America

The Operational Excellence team functions as a Center of Excellence to provide strategic and innovative advantage to Bank of America through Business Excellence, Business Intelligence and Process Excellence Work-streams.

Job Description

Individual will be involved in driving productivity, process Improvement and efficiency through several strategic and tactical level projects aligned to the various lines of businesses and delivery teams, both inside and outside the GDCE.

Incumbent will work toward establishing and maintaining delivery performance measurement system, driving Six Sigma knowledge, building the culture of continuous improvement and driving key business improvement initiatives through application of Six Sigma, Lean, DFSS and Project Management methodologies.


  • Strategic Initiatives : Participate in strategic initiatives of the OPEX / LOB org basis skills & interestInitiatives inclusive of (but not limited to)Domain & Technical Skill enhancementIndustry wide methodologies and practices (Estimation, Agile, ITIL etc)Metrics Enhancement
  • Stakeholder Management : Connect with relevant stakeholders on a regular basis;Promptly address any process gaps and stakeholder prioritiesGain a seat on the table and insure participation on key initiatives of the LOB assigned
  • Continuous Process Improvement : Identify and mentor improvement projectsIdentify and mentor Risk, Customer Experience & Business impact projectsIdentify and mentor cost efficiency projectsDrive ideation and execution of ideasSupport & promote Innovation
  • Process Governance : Understand the end to end process flowEnsure process maps and workflows are in place and validated regularlyOwn the validity & accuracy of data and information available in BPMIdentify and mentor top down improvement projects basis Process Governance reviews
  • Metrics Management : Ensure metrics & reporting activities are seamlessReview Data Collection Plan for any gapsRandom audit on metrics in Service Management tool vs.
  • Metrics Reporting tool to identify and curb any improvement opportunities / inefficienciesDrill down on any CTQ slippagesDrive metrics aligned towards business outcomes.

    Mandatory Skills

  • Graduate mandatory preferably Engineering background.
  • Six Sigma Green Belt certification. / Six Sigma Black Belt trained
  • Understanding and working knowledge of SDLC
  • Quality background (Six Sigma, ITIL, COPC, TQM, CQI, ISO etc) with implementation experience
  • 8 years of overall experience.
  • Strong communication and interpersonal skills
  • Candidate should be heavy on development, maintenance and testing not in support OPEX role
  • Banking domain exposure Formal / Informal
  • Dynamic individual with high energy, inclination and skill to drive change in business
  • Desired Skills

  • Knowledge of SAS JMP®.
  • Black Belt Certification preferred.
  • Post Graduation would be an added advantage.
  • Location : HYD, MUM, CHE
  • Designation : Manager
  • Shift Timing : 12 : 30 p.m. to 9 : 30 p.m
  • Apply
    My Email
    By clicking 'Continue', I agree to neuvoo's Privacy & Terms and agree to receive relevant email job alerts. (cancel anytime) See here
    Application form