Manager - Infrastructure
Chennai, NA
1d ago

Position Summary :

This position is primarily responsible for the management of a team of Linux systems administrators providing 24x7 support of operating system on physical and virtual servers and the hardware on physical servers.

Scope :

The position reports to the Senior Manager of PPS TIE Infra Systems - Linux Operations. The majority of the systems in-scope for this position service applications developed and operated by the Customer Xperience Technology (CXT) department.

Major Duties :

  • Lead and own activities that drive operational excellence for server platforms through exceptional employee and customer experience.
  • Hold regular team meetings, 1-on-1 sessions, and performance reviews with direct reports.
  • Staff team appropriately with full-time employees, interns, co-ops and contractors and provide career mentoring to direct reports.
  • Execute against multiple projects in fast-paced, results-oriented programs.
  • Oversee operational requirements, assess the operational impact of those requirements, and derive KPIs associated with these requirements.
  • Be an active part of the Net Promoter System by joining huddles and elevating opportunities to better serve our customers.
  • Effectively bridge technical and business concepts according to the target audience.
  • Create reports for management to show team effectiveness.
  • Develop key program deliverables including business requirements, issue logs, training, communications, project schedules, and milestones.
  • Provide program updates to senior leadership on critical project and incident follow-up items.
  • Lead cross functional working groups to ensure goals are met in a timely and organized fashion - this may include contractors, Comcast employees and / or vendors.
  • Demonstrate technical expertise in server OS and hardware technologies.
  • Capture lessons learned and process changes for continuous improvement.
  • Demonstrate excellent strategic program management skills with a proven track record of successful delivery of projects on time, in scope and within budget expectations.
  • Exercise independent judgment and discretion in matters of significance.
  • Punctual, regular, and consistent attendance.
  • Perform other duties and responsibilities as assigned.
  • Experience / Skills :

  • Excellent organizational, technical, financial, interpersonal, problem solving, and communication skills.
  • Strong ability to demonstrate leadership both internally and externally.
  • Ability to cut through the noise and define a clear path to success.
  • Analytical with strong problem solving ability.
  • Creativity and ability to see beyond the obvious.
  • Self-starter with ability to drive innovation and ideas independently.
  • Very good experience in managing Unix / Linux teams supporting large infrastructure environment
  • Good Experience in managing teams for Unix / Linux patching using automated tools
  • Good Experience in Systems compliance process including SOX / PCI compliance
  • Generally requires 6-9 years related experience.
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