To take responsibility for analysing service / project data, ensuring any variances flagged up on Exception reports are investigated and action taken within agreed timescales.
To produce required Management Reports as per agreement in terms of frequency and content standardization
Work closely with assigned business to ensure all improvements are driven correctly, provide feedback on on-going efforts & identify new areas of improvement
Challenge / Investigate and, where appropriate, amend all unacceptable variances flagged on the Exception Reports.
Update the standard operating procedures for different reports.
Identify relevant trends, do follow up analysis, prepare visualizations / dashboards
The ability to extract and analyze data, patterns, and related trends is needed, with the subsequent ability to synthesize the data into information consumable by senior business decision makers
The person is responsible for maintaining the quality of production to the satisfaction of onshore partners; analyse various processes in PAS and ensure they are optimised with reduction of redundant jobs / activities;
provide data for global steerco and liaise with team in GSC / GTS.
Excellent, accurate data analysis and timely action is central to organizational monitoring and control over the performance management system.
This role provides on the ground, day to day analysis and support to customers internal & counterparts
Performing quality checks for PAS perimeter
Ensuring the audit compliance is met
Ensuring accurate and timely completion of work
Collection of information / data for production Steerco / MRM etc
Ensuring the new team members are inducted in the system appropriately
Follow up on mandatory training for entire PAS & PLT
Reporting as required
Ensuring CLSA are reviewed and updated on a regular basis