Process Engineer
Bangalore, Inde
1d ago


To take responsibility for analysing service / project data, ensuring any variances flagged up on Exception reports are investigated and action taken within agreed timescales.

  • To produce required Management Reports as per agreement in terms of frequency and content standardization
  • Work closely with assigned business to ensure all improvements are driven correctly, provide feedback on on-going efforts & identify new areas of improvement
  • Challenge / Investigate and, where appropriate, amend all unacceptable variances flagged on the Exception Reports.
  • Update the standard operating procedures for different reports.
  • Identify relevant trends, do follow up analysis, prepare visualizations / dashboards
  • The ability to extract and analyze data, patterns, and related trends is needed, with the subsequent ability to synthesize the data into information consumable by senior business decision makers
  • Profile Required

  • The person is responsible for maintaining the quality of production to the satisfaction of onshore partners; analyse various processes in PAS and ensure they are optimised with reduction of redundant jobs / activities;
  • provide data for global steerco and liaise with team in GSC / GTS.

  • Excellent, accurate data analysis and timely action is central to organizational monitoring and control over the performance management system.
  • This role provides on the ground, day to day analysis and support to customers internal & counterparts

  • Performing quality checks for PAS perimeter
  • Ensuring the audit compliance is met
  • Ensuring accurate and timely completion of work
  • Collection of information / data for production Steerco / MRM etc
  • Ensuring the new team members are inducted in the system appropriately
  • Follow up on mandatory training for entire PAS & PLT
  • Reporting as required
  • Ensuring CLSA are reviewed and updated on a regular basis
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