FIRM INTRODUCTION :
J.P. Morgan,with client assets of $2.4 trillion, is a global leader in investment andwealth management. Its clients include institutions, high-
net-worth individualsand retail investors in every major market throughout the world. The divisionoffers investment management across all major asset classes including equities,fixed income, alternatives, multi-
asset and money market funds. For individualinvestors, the business also provides retirement products and services,brokerage and banking services including trusts and estates, loans, mortgagesand deposits
AssetManagement Reconciliations team is responsible for :
Managing the Reconciliations of all Asset Management accounts held by theClient for various currencies.
Investigate reasons for breaks and differences in statements in our side andthe custody side.
Detailed MIS and trend analysis of open items and ageing.
Tracking, analyzing and follow-up on outstanding requirements
KEYPERFORMANCE AREAS :
Ensureadherence of operational procedures to complete task in an accurate and timelymanner.
CTQsand benchmarks for the desk are monitored daily.
Track,analyze and escalate outstanding items for pending action.
Achievingthe daily / weekly and monthly volume targets
Detailedand meticulous, high level of accuracy with no tolerance for error.
Queryemails from Front Office / Middle Office / Counterparties must be reverted withclear and concise remarks.
Ensuringaccuracy on performing BAU related activities / tasks and non-disclosure ofclient information by preserving client confidentiality
DetailOrientation Function is critical from impact perspective. Need eye for detailand there is zero tolerance to oversight mistakes.
StrongClient focus & strong time management and ability to coordinate withvarious teams to action items.
Analytical- Ready to analyze the process flows and ideate on operational improvements.
Strongteam player and must have the capability to build good working relationshipswith cross functional / geographical teams.
Communication(Spoken Assertiveness & Written) Ability to communicate effectively andassist Client Service Specialists / Front Office Groups / Middle Office Groupswith queries / investigations.
Adaptability- Ability to perform in a fast paced environment and handle multiple tasksthrough effective prioritization
Controlorientated and Risk awareness is essential. Understand Operational Risks toreduce Risk Profile.
Abilityto influence others for providing the supports and work under pressureindependently.
Desireto make an impact, self-starter, confident and proactive.
Providesolutions and action plans for resolutions of open items.
Track, andanalyze outstanding items for pending action.
Support theteam in their mission to provide top quality operations.
Gain end toend knowledge of the process & as an SME, assist the team in resolvingtheir queries on various request types & involve in effective transfer ofknowledge.
Ability tohandle all miscellaneous requests related to the process & assist the teamwith research & investigation as required.
Ability toreview the SOPs of the process & incorporate the necessary changes / updatesas required. Sharing the updates / changes made effectively with the team.
Ensure todocument procedures and identify requirements for additional controls asrequired.
Ensureeffective transfer of knowledge
Good onMIS & Reporting requirements.
Should beable to effectively manage performance of the team by coaching / providingfeedback, influencing & build good rapport.
Ability toresolve conflicts, negotiate & manage difficult conversations.
100 %adherence to procedures to ensure that there is not bad client experience.Ensure adherence to operational procedures to complete task in an accurate andtimely manner.
To provideprocessing support for effective and efficient process delivery.
Maintainoptimal Productivity & Accuracy levels for the team as defined for theprocess.
Ensuretimely follow-ups on the pending / ageing requests, if any by the team.
Ensure thecapturing of the details of the requests processed on a daily basis for theMIS / Reporting purposes
MINIMUMQualifications & Skills :
Graduate(Bachelor’s Degree in Commerce / other related background) with 5+ years’experience in Banking / Financial Services environment.
At least 2 years ofsupervisory experience in Accounting / Banking / Cash Product / Securities / Processing experience in financial services environment.
Currently in asupervisory role
Good Knowledge on Microsoft Office applications (MS Word, MS Excel, MS PowerPoint & MS Outlook)
Reconciliation background including investigation and reporting of breaks
Strong verbal & written communication.
Strong interpersonal skills and customer service skill
Effective Time Management Skills.
Ability to work under pressure and flexible with timings.
Excellent Client focus and Customer care working practices.
Product knowledge for Equity, Fixed Income, Derivatives and Alternative investment products.
Knowledge onReconciliations tools such as Smart stream TLM, Intellimatch, Irecs will bepreferred