Customer Service Specialist
Bengaluru, India
1d ago

Company Information

Mixing technology, data, and first-in-class innovation, EagleView® is not only leading the property data analytics market, but also changing lives along the way.

Come join us and make great things happen!

EagleView is a fast-growing technology company driving game changing innovation in multibillion-dollar markets such as property insurance, energy, construction, and government.

Leveraging 17 years of the most advanced aerial imaging technology in the world, along with the most recent advances in machine learning and AI, EagleView is fundamentally transforming how our customers do business.

  • At EagleView, we believe that making our culture engaging and empowering are keys to success. Our social, athletic, and wellness opportunities are plentiful;
  • and the growth, education, and potential of employees is a top priority, making EagleView a Best Place to Work for more than five years running.

    Job Description

    Job Title : Customer Service Specialist

    Reports to : Customer Service Supervisor

    EagleView is looking for a quality-focused Customer Support Specialist to join our supportive and fun team. Our Customer Support team answers questions over email and live web-chat about general account information, billing and order statuses.

    Specialists are empowered to resolve almost any of our customer’s concerns with a focus on first contact resolution. We focus on training from the beginning and we give our team members the tools they need to succeed long-term.

    EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!

  • Answer inbound emails and chats from potential customers and existing clients.
  • Quickly assess customer issues to provide accurate support.
  • Explore and understand customers’ needs and exceed their expectations.
  • Complete all required trainings and stay informed about company news and department processes and procedures.
  • Maintain a high standard of professionalism with our customers.
  • Adhere to department performance goals and production standards.
  • Be able to work independently, while knowing how / when to handle or escalate critical customer issues.
  • Maintain individual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
  • Other duties as assigned
  • Skills & Requirements

  • Able to work in fast-paced environment and easily pivot with changing business needs.
  • Proficient with Microsoft Office Suite (Excel, Outlook, Word). Must be computer savvy and able to navigate multiple applications at the same time.
  • Able to work under pressure and remain flexible to changing schedules and demands.
  • Strong verbal and interpersonal communication skills.
  • Must be detail-oriented, organized and able to multi-task.
  • Capable of managing challenging customers and building rapport.
  • Able to deescalate issues efficiently and appropriately.
  • Possess strong problem-solving and analytical skills.
  • Able to collaborate with and contribute to a team environment.
  • Must be able to work independently with minimal supervision.

  • Bachelor degree preferred or Diploma
  • Experience

  • A minimum of 1 year of Customer Service experience required.
  • Shifts

  • Willing to work on Rotational Shifts including Night Shifts.
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