Network Security Administrator
RACKSPACE US, INC.
Hyderabad, India
4d ago

Description

The Network Security Administrator has an intermediate knowledge of :

  • Firewalls (Cisco ASA, ASA-X and Juniper SRX)
  • Load balancers (F5 LTM and Brocade ADX)
  • Services and protocols commonly used in hosting environments : web servers, database
  • Servers, mail servers, name servers.
  • Security Technologies (IDS, WAF, RSA, IPS)
  • Networking concepts and devices All OSI Layers
  • The ideal candidate possesses :

  • A minimum of two years’ experience in a related field
  • A computer-related degree and / or network certifications
  • Excellent written and verbal communication skills (fluency in multiple languages is a plus)
  • A willingness to work weekends and / or holidays when required as the business dictates
  • Key responsibilities :

  • Provide exceptional customer support via the phone and ticketing system
  • Own level-appropriate customer requests and issues, seeing them through to resolution
  • Escalate support requests to next level engineers and other support teams according to escalation procedures
  • Troubleshoot monitoring alerts and create tickets accordingly
  • Schedule and coordinate level-appropriate maintenances
  • Monitor ticket response times and take appropriate actions to ensure team response time targets are met
  • Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
  • Collaborate and share knowledge with other administrators on the support floor
  • Review and sign off on defined policy and process standards
  • Step 2
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