Support Engineer (1-3 yrs) (Technical/IT/Support)
Margdarshak Consultancy
Bangalore, India
10d ago
source : engineeristic-com

We have urgent opening for " Support Engineer " .Company : - Arvind Lifestyle Brands (offrole)https : / / arvindbrands.com Designation : Support EngineerExperience : -

1-3 yrsLocation : - BangaloreEssential Tasks- Taking ownership of technical issues, and working with SAP and POS teams to resolve-

Resolving escalated customer complaints without the need for support lead intervention- Documenting troubleshooting and problem resolution steps-

Monitor the systems on regular intervals for any anomalies and take proactive measures to resolve- Publish daily dashboard capturing system monitoring and end-

to-end data flow tasks carried out with their statuses- Respond to incidents and service requests on priority and continuously thrive to resolve them within the SLAs-

Escalate issues having medium to high impact with support lead. Liaise with business team colleagues in understanding impacts and provide alternative temporary solutions-

Excellent team player and interacts with other team members during cross-functional issues until the issue is fully resolved.

  • Participate in all testing related activities for problem fixes and implement changes adhering to the change process.Competencies-
  • Customer Focus.- Learning Orientation.- Good Technical understanding of the systems. (SAP MM and Master Data Maintenance)-

    Thoroughness and good articulation

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