4d ago


  • Artificial Intelligence
  • Machine Learning
  • Server Management
  • Asset Manage
  • Data Analysis
  • Data Analytics
  • Cognitive Technologies
  • Responsibilities and Duties

    Roles and Responsibilities

    1 / Working experience in large ITSM transformation projects

    2 / In depth knowledge & experience of ITSM implementation, upgrade, development, integration

    3 / Deep understanding of ITSM tool architecture, workflows & processes 4 / Working experience in below areas :

    a) ITSM (Incident, Problem, Change, Knowledge, Asset Management, Service Request Management, SLA, Release Modules)

    b) CMDB

    c) Analytics & reporting

    d) Integration of ITSM tool with 3rd party applications

    e) AI, ML, Chabot, Cognitive Service Management

    f) HLD, LLD preparation(g) Good communication (written & oral) & presentation skills, business analysis skills, self-initiated, quick learner.

    5 / Good knowledge of ITIL ProcessesProject Management, Data Analysis and Reporting, Change Management, ITSM (IT Service Management).

    Required Experience and Qualifications

  • Experience : 14 - 18 years in ITSM Transformation( Required )
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