Process Associate - Collections
Headstrong
Noida
1m ago
source : Shine

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and / or improvement Active user of Internet and online applications.

Responsibilities

Review accounts and call on delinquent customers / receive phone calls to collect / resolve delinquent customer queries

Understand customer requirements and then collect on amount due.

Use all tools available to resolve delinquency while ensuring customer retention

Resolve customer issues and make him commit to a day for payment

Verify customer details

  • Provide finance advice to customers
  • Minimum qualifications

  • Minimum Qualification : Graduate
  • Should have excellent communication skills
  • Preferred qualifications

  • Ability to understand US accent
  • Excellent Negotiation Skills
  • Need to be customer centric
  • Good analytical skills
  • Relevant Experience in Collections
  • Apply
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