Client Svcs & Spt Specialist
Orange
Navi Mumbai , India
1m ago

about the role

  • Technical Operational Role : Maintain Standard OEMs Switching, Routing and Security equipments (Cisco, Cisco Meraki , SD WAN ;
  • Viptela ) based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.

    Technical Consultancy Role : Ability to handle Technical Architect / Solution Consultant role for Global large scale projects on the above said OEM Network & Security products and technology.

    Critical & Major Incident ,

    Problem ,

    Change & Operation Project Management

    Patch & Release Management

    Capacity Management

    Knowledge management (KEDB)

    Documentation and Reporting

    Getting resolution from Third parties, Vendors and suppliers for fault

    about you

    Take initiatives in learning, certifications & evaluating new Networking Technology & Tools

    Contributing in KEDB & MIS customer report preparation on technology part

    Work & Drive OEM for the escalated tickets

    Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session. Mentor & Hand hold L1, JE Teams and enhance their performance.

    Excellent handling of project Implementation

    Excellent in solution designing, architect role for the huge & complex network environments

    Supporting Organizational Business requirement.

    Supporting Organization in certifications readiness & fulfillment as part of OEM partnership requirement

    department

    Sales & Marketing Asia Pacific

    Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

    Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

    Regular

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