about the role
Viptela ) based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.
Technical Consultancy Role : Ability to handle Technical Architect / Solution Consultant role for Global large scale projects on the above said OEM Network & Security products and technology.
Critical & Major Incident ,
Change & Operation Project Management
Patch & Release Management
Knowledge management (KEDB)
Documentation and Reporting
Getting resolution from Third parties, Vendors and suppliers for fault
Take initiatives in learning, certifications & evaluating new Networking Technology & Tools
Contributing in KEDB & MIS customer report preparation on technology part
Work & Drive OEM for the escalated tickets
Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session. Mentor & Hand hold L1, JE Teams and enhance their performance.
Excellent handling of project Implementation
Excellent in solution designing, architect role for the huge & complex network environments
Supporting Organizational Business requirement.
Supporting Organization in certifications readiness & fulfillment as part of OEM partnership requirement
Sales & Marketing Asia Pacific
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.