Program Manager
Duck Creek Technologies
Mumbai, India
5d ago

The Program Manager manages a function and / or several programs of a business group’s business operations and / or program management function(s), including the management of related projects, resource, forecast process, tracking revenue and costs to ensure meeting the organization’s goals and objectives.


Business Operations

  • Manages a function of a business group’s business operations and / or program management function.
  • Works toward the achievement of business objectives.
  • Acts as key point of contact between departments, senior stakeholders, and teams.
  • May represent the business group and / or programs with the IT or Workday team for needs, issues, and reporting requirements.
  • Provides financial and operational reporting to the business / program leadership.
  • Works in conjunction with senior leadership and utilizing financial data to drive performance improvement.
  • Creates, fosters, and maintains business relationships with employees and management.
  • Develops and maintains necessary documentation according to department and company policies and procedures.
  • Assists in the implementation and oversight of the program governance processes.
  • Identifies and effectively implements process improvements across the organization.
  • Project Management

  • Prioritizes and manages multiple projects simultaneously.
  • Manages the project activities and deliverables, including manages schedules, financials, and project change requests.
  • Drives Risk / Issue resolution to completion.
  • Identifies process improvement areas.
  • Manages change in scope, schedule, and cost for applicable projects.
  • Manages cross-team communication and dependencies.
  • Leads and manages other special projects as necessary.
  • Resource Facilitation

  • Assists with resource planning, by managing staffing and / or resources deployment process across the within a function or in the support of the business group / function ensuring all needs are thorough and within budget.
  • Assists with relationship management and coordinates work between teams.
  • Assists with project staffing planning and justification, internal placements, organizational change, management reporting, Offshore / global resource planning,
  • Assists with staffing process between Human Resources / recruiting team and hiring managers flows well and provides support on issues.
  • Assist in oversight of resources’ work product (from other teams) to accomplish work related to the business group and / or program’s objectives.
  • Team Facilitation

  • Works to engage employees in opportunities, strategies, and company objectives.
  • Assists with administration and communication of expectations, planning, monitoring, enforcing policies, and procedures within the business group and / or programs, and with cross-functional teams as needed.
  • Conducts themselves as a team player and helps to mentor and develop team members within the business group and / or programs.
  • Performs other related duties and activities as required.


    Education and Work Experience :

  • Bachelor's degree, or higher education level, or its foreign equivalent with 10-12 or more years of professional experience;
  • or Master’s degree and 8-10 years of professional experience.

  • 8-10 years’ experience in a Program / Project Management, Business Analyst, or Project Administrator role preferred.
  • 4-6 years related industry experience in IT, Insurance, and / or Project Management.
  • Specialized Knowledge, Skills, and / or Abilities :

  • Experience / knowledge of P&C Insurance software applications.
  • Experience / knowledge of software development lifecycle for P&C insurance software.
  • Experience / knowledge of Duck Creek solutions / offerings a plus.
  • Strong leadership skills and ability to work with a local and offshore team.
  • Acts independently and requires minimal direction.
  • Strong planning and organizational skills, including ability to handle multiple projects simultaneously in a fast-paced environment.
  • Ability to quickly adapt to on-going change, works in a fast-paced environment, customer-focused environment; while continuing to move initiatives and projects toward the business group and / or programs’ yearly objectives.
  • Strong time and priority management skills to drive expected outcomes, and works effectively with tight deadlines.
  • Ability to drive third-party relationships when required.
  • Strong problem solving and analytical skills.
  • Strong interpersonal, verbal, written and presentation skills, and comfortable presenting to senior management.
  • Ability to put forth and execute one’s own solutions and recommendations to solve problems.
  • Ability to understand the big picture and execute at the granular, task-driven level to achieve project milestones and objectives.
  • Ability to build relationships with internal departments.
  • Highly effective in collaboration across teams.
  • Fundamental understanding of cost drivers in business.
  • Strong Excel skills.
  • Strong writing and grammar skills.
  • Graphic skills a plus.
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