The Program Manager manages a function and / or several programs of a business group’s business operations and / or program management function(s), including the management of related projects, resource, forecast process, tracking revenue and costs to ensure meeting the organization’s goals and objectives.
ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES
Business Operations
Manages a function of a business group’s business operations and / or program management function.
Works toward the achievement of business objectives.
Acts as key point of contact between departments, senior stakeholders, and teams.
May represent the business group and / or programs with the IT or Workday team for needs, issues, and reporting requirements.
Provides financial and operational reporting to the business / program leadership.
Works in conjunction with senior leadership and utilizing financial data to drive performance improvement.
Creates, fosters, and maintains business relationships with employees and management.
Develops and maintains necessary documentation according to department and company policies and procedures.
Assists in the implementation and oversight of the program governance processes.
Identifies and effectively implements process improvements across the organization.
Project Management
Prioritizes and manages multiple projects simultaneously.
Manages the project activities and deliverables, including manages schedules, financials, and project change requests.
Drives Risk / Issue resolution to completion.
Identifies process improvement areas.
Manages change in scope, schedule, and cost for applicable projects.
Manages cross-team communication and dependencies.
Leads and manages other special projects as necessary.
Resource Facilitation
Assists with resource planning, by managing staffing and / or resources deployment process across the within a function or in the support of the business group / function ensuring all needs are thorough and within budget.
Assists with relationship management and coordinates work between teams.
Assists with project staffing planning and justification, internal placements, organizational change, management reporting, Offshore / global resource planning,
Assists with staffing process between Human Resources / recruiting team and hiring managers flows well and provides support on issues.
Assist in oversight of resources’ work product (from other teams) to accomplish work related to the business group and / or program’s objectives.
Team Facilitation
Works to engage employees in opportunities, strategies, and company objectives.
Assists with administration and communication of expectations, planning, monitoring, enforcing policies, and procedures within the business group and / or programs, and with cross-functional teams as needed.
Conducts themselves as a team player and helps to mentor and develop team members within the business group and / or programs.
Performs other related duties and activities as required.
QUALIFICATIONS / REQUIREMENTS
Education and Work Experience :
Bachelor's degree, or higher education level, or its foreign equivalent with 10-12 or more years of professional experience;
or Master’s degree and 8-10 years of professional experience.
8-10 years’ experience in a Program / Project Management, Business Analyst, or Project Administrator role preferred.
4-6 years related industry experience in IT, Insurance, and / or Project Management.
Specialized Knowledge, Skills, and / or Abilities :
Experience / knowledge of P&C Insurance software applications.
Experience / knowledge of software development lifecycle for P&C insurance software.
Experience / knowledge of Duck Creek solutions / offerings a plus.
Strong leadership skills and ability to work with a local and offshore team.
Acts independently and requires minimal direction.
Strong planning and organizational skills, including ability to handle multiple projects simultaneously in a fast-paced environment.
Ability to quickly adapt to on-going change, works in a fast-paced environment, customer-focused environment; while continuing to move initiatives and projects toward the business group and / or programs’ yearly objectives.
Strong time and priority management skills to drive expected outcomes, and works effectively with tight deadlines.
Ability to drive third-party relationships when required.
Strong problem solving and analytical skills.
Strong interpersonal, verbal, written and presentation skills, and comfortable presenting to senior management.
Ability to put forth and execute one’s own solutions and recommendations to solve problems.
Ability to understand the big picture and execute at the granular, task-driven level to achieve project milestones and objectives.
Ability to build relationships with internal departments.
Highly effective in collaboration across teams.
Fundamental understanding of cost drivers in business.
Strong Excel skills.
Strong writing and grammar skills.
Graphic skills a plus. 
