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Key Responsibilities : a Ops Support Analyst Level IIb Manage opsl problems,incidents as per IT ops standards,processesc Hire,train,motivate,evaluate junior supp analysts d Maintain policy,procedure,process manualse Monitor,evaluate support based SLAf Compile,create periodic operation performance reports to inform management,stakeholdersg Manage end user communications,announcements,handle questions,complaints regarding ops 3rd party relations with software current patches,updates
Technical Experience : a BSc or BA in Computer Science, Information Technology, or an equivalent combination of education and or experienceb more than 5 years of experience in operation support c Minimum 2 years of experience in infrastructure development
Professional Attributes : a Exp with various server or desktop systems, OS, and diverse technical envsb Excellent customer service orientation and verbal communication skillsc Advanced analytical thinking and problem solving skills
Educational Qualification : Graduate Degree from Reputed and Accrediated University
15 years of full time education