Interacts with customers, company sales and / or service representatives to handle a variety of post-sales service functions related to domestic and / or international order processing. Duties include :
Processing orders for materials for both domestic and / or international requests in accordance with company policy and practice.
Coordination with local broker to ensure timely Customs clearance for delivery to Varian's customers
Coordinates and performs activities such as order entry, order acknowledgement, order revision and preparation of some shipping documents.
Collaborates effectively within local Varian India team and EMEIA
Collaborates effectively with Logistics vendors and / or service providers to achieve the best result for Varian's customers
Receives customer requests and prepares documents / trouble tickets related to processing returns (RMA), servicing and exchanges
Updates databases with status of returned materials issues and accounts for returns inventory
Records and reports the status of returns, repairs, replacements, sales orders and delivery schedules
Ensure service information accessible by sorting and filing documents / forms
Handles requests for additional company materials
Other Specific Functions or Duties :
Coordinates and performs activities associated with the transfer of consigned material.
Coordinates and performs activities associated with order tracking and customs clearance by working with the transportation carriers and brokers.
May coordinate with the suppliers the scheduling of orders subject to critical delivery dates as required.
May prepare or review reports from the Order Processing System and take corrective action.
May review orders for conformance to export control and take required action.
Minimum Required Skills and Knowledge :
Direct customer support experience including administrative experience.
Order processing experience or an equivalent combination of formal training in data processing, marketing, international business, finance and accounting, production control or related office and business education.
Familiar with business tools such as : E-mail, Microsoft Word, Excel, and PowerPoint.
Experience with SAP or equivalent ERP product and productivity software desired.
Fluent in English and Hindi (verbal and writing)
Typical Education and Experience :
High School Degree / Bachelor or equivalent.
4 - 5 years of related experience.
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