Experience : 7 years in Microfinance / BFSI
Function : The Zonal Operations Manager (ZOPM) position will be responsible for providing support to Zonal Business Head in Training, Quality and business support.
The ZOPM will have a Training role (oversee Regional Trainers, implementation of all kinds of trainings of the Operations team- induction, refreshers and capacity building and developing the contents for the same), a Quality role (monitoring high risk branches, closures on audit actions and flow of documents from branches to central Hub, relaying product / process feedback), and Business supportrole (target setting, decision MIS, dissemination of changes in products / process and SPOC for special projects etc.).
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