Job Description : Position Overview
The Storage Administrator will be responsible for all aspects of Enterprise Storage systems. Incident management, effective troubleshooting skills, and problem management with root cause resolution are critical requirements of a Storage Engineer.
The position assumes full accountability along with the other members of the Storage team for delivery of services that meet all business requirements in a timely fashion.
This position works closely with other IT teams, various business units as well as external vendors to design optimal storage solutions, identify storage needs, and guide the design and installation process.
Be the subject matter expert (SME) for the storage team on all platforms
Drive day to day operations and work plan allocation / management
Participates in change control process for Epiq infrastructure changes
Responsible for vendor escalations as required
Use provided technical procedure documents to make sure all admins follow the same process
Drive service improvement programs. Ensure adherence to quality and security standards
Ownership of long-term problem (ITIL) management
Participate in audit activities, provide documentation and maintain compliance
Develop, implement and oversee policies and procedures to ensure consistent storage provisioning, uptime and regulatory compliance
Maintain partnerships and leverage market technologies associated with SAN vendors, product enhancements and product roadmaps to determine how they can be beneficially applied to the environment
Maintain current knowledge of storage-related trends and issues including emerging technologies and best practices
Responsible for hands on support
Participate in on call support rotation as required
Qualifications and Skills
3 to 5+ years’ experience managing SAN and NAS storage systems in an enterprise environment
Experience with data replication, snap shots and virtualization technology
Strong troubleshooting skills with the ability to solve complex issues
Strong knowledge of industry standard IT processes and procedures including ITIL standards
Experience provisioning to Highly Available systems (clustering, etc...)
Able to communicate clearly with peers as well as management
Strong project management skills, with experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors and vendors;
ability to analyze project needs and determine resources needed to meet objectives.
Technical ability to manage and design for the following systemsEMC VMAX, Data Domain, Unity SystemsIBM SVC, HP Nimble SystemsCisco FC switchesEMC Isilon , Netapp Filers
Ability to create automation and reporting processes preferred
EMC Proven Professional (EMCSA or ESND tracks) certification preferred
Cisco Data Center Storage Networking Design Specialist certification preferred
Storage Networking (SNCP) Industry Association certification preferred
Public Cloud Certification in Azure or AWS preferred