Who We Are
The Cisco IoT business group is a global leader in IoT. Our IoT software and hardware portfolio includes IoT gateways, industrial switching, routing & wireless solutions, Edge, Smart Cities, data management platforms and more.
With these, we are positioned to accelerate IoT growth on a global scale for ourselves, our partners and our customers.
We are looking for a Senior Technical Engineer to join our Bangalore Team. The IoT Escalation Support team provides the highest level of technical support for technical issues which cannot be resolved through the normal Cisco Support process.
We provide Technical support for Cisco IoT based products and solutions including Cisco Kinetic GMM / DCM / EFM, Cisco Vision, Connected Safety & Security and Cisco Kinetic for Cities.
Who you'll work with
As a Senior Escalation Support Engineer you will provide remote expert level Technical assistance on a worldwide basis for the IoT products and Solutions to Cisco CX teams, customers and partners.
As a part of this team, you are also empowered to work across departments including Engineering, Operations and Product Marketing and mobilize resources when necessary.
Who You Are
The ideal candidate has a real passion for technology and learning. An engineer with a bachelor's degree or Masters is required in Computer Science, Software Engineering, Electrical Engineering or other related engineering disciplines.
Around 8 10 years of experience in providing remote troubleshooting to global customers either in the IoT / Routing / Switching, Serial, Cellular or Wireless technology area.
You should have outstanding problem solving, analytical and organization skills with eye for detail.
What you'll do
You Will Have
We Are Cisco
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re old (30 years strong!) and only about hardware, but we’re also a software company.
And a security company. A blockchain company. An AI / Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects.
No other company can do what we do you can’t put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.
We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.