Genesys is currently recruiting for Senior Solution Consultant to join our Pre Sales team. As Part of the India team this role requires active engagement in Pre Sales work across a variety of Genesys Solutions.
A Solution Consultant will work closely with the regional Sales, Pre Sales and partner channel to drive new business and address any technical questions raised throughout the sales process.
The Solution Consultant works in a consultative role to identify and qualify customer requirements and map them to Genesys software, services, and consulting offerings delivered in a holistic solution.
This client-facing role works with various levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C level decision makers.
Responsibilities Of The Role Include (But Not Limited To)
Work alongside Sales Account Executives to provide consulting and technical expertise regarding the Genesys solutions :
It will involve designing professional high level solution designs (HLSD) for customer deployments as well as providing all necessary sizing calculations for the deployment to be successful.
How Does The Solution Consultant Engage In Opportunities?
About Us :
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes.
More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships.
With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.
Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.