System Monitoring Tools & Techniques SW/Application Tech Support Practitioner
Accenture
Pune, India
1d ago

Job Description

About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at www.accenture.com

  • Project Role : SW / Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Management Level : 10
  • Work Experience : 4-6 years
  • Work Location : Pune
  • Must Have Skills : System Integration Delivery Management,System Monitoring Tools & Techniques
  • Good To Have Skills :
  • Job Requirements :
  • Key Responsibilities : Strong ability to monitor diagnose IT infrastructure, application services, server, network alerts, events or issues Experience on usage , administration of monitoring tools such as SolarWinds NPM , SAM , Manage Engine OpsManager , Nagios , PRTG, Netflow Analyzer Appdynamics , Riverbed , New Relic APM etc Experience of analyzing system and network performance using monitoring tools and historical / real time data Knowledge of SNMP protocol and using SNMP traps / MIBs for monitoring

    Technical Experience : Proactive monitoring of IT infrastructure and application / services alerts via monitoring tool and Email Impact and Severity Assessments of service failures End-to-End ownership of tickets created via alerts, accurately recording progress and escalations on ticketing systems 1st level of investigation and diagnosis Fast and effective response to service failure Alerts and Notifications

    Professional Attributes : On time escalations and Follow up with the IT / Application Support team on pending high priority alerts according to incident management process Prepare and maintain Documentation, Reports availability , capacity trend analysis , and provide follow up status on identified tasks

    Qualifications

    15 years of full time education

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