Executive
Infogain
Noida, India
1d ago

ROLES & RESPONSIBILITIES

  • Helpdesk Coordinator Profile :
  • Log problem calls / mails into the Help-Desk monitoring system.
  • Evaluate the logged calls, escalate the problems if found irresolvable by phone, to next level of support and ensure that the problems are responded to / resolved within prescribed time limit.
  • Keep track of the problems being attended to close the call as soon as the report on the resolution of problem is received.
  • Provide Feedback to IT Management about the system related issues faced by users to improve the performance.
  • Create Report related to Helpdesk.
  • Track and Coordinate with Team for assets allocation and deallocation
  • Knowledge of Microsoft-Office tool.
  • SKILLS

  • Skill Category : Support
  • Primary Skill : ISS Operations
  • Additional Skill(s) : Windows Support,MsOffice,Windows,Office365
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