Senior Officer
Standard Chartered Bank
Chennai, India, Asia
2d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities Strategy

  • Awareness and Understanding on the Group AML, Sanctions & CDD Procedures.
  • Business

  • Awareness on the Retail and Business Banking CDD Operations
  • Processes

  • Able to perform CDD related work which may not be straight forward and repetitive
  • Has good understanding of processes and products
  • Should possess good knowledge on CDD processes
  • Possesses and applies technical expertise to his area of work
  • Keeps up to date with changes to products and CDD, AML processes.
  • Should have basic understanding on the money laundering and CDD policies and procedures
  • Open to suggestions and experimentation
  • To have a sense of urgency in meeting deliverables in TAT and Accuracy
  • To perform the assigned activities on time with no errors
  • Behavioural Capabilities

    Precision Accuracy

  • Able to drive quality work within self
  • Proof reads work and / or checks the process delivered thoroughly in order to eliminate errors.
  • When issues present consults with others in order to ensure he / she has resolved them in the appropriate way.
  • Client Centric

  • Considers the impact of their actions on the end-to-end process and customer.
  • Understands basic customer service requirement and able to apply same in own areas of work
  • Able to provide differentiated customer service for various types / grades of customers
  • Treat all clients with respect and cultural awareness
  • Able to show empathy in terms of keeping the customer point of view while processing a transaction / working
  • Communication

  • Client communication skills ( especailly calling the client) is preferred and should posses very good soft skills.
  • Possesses ability to translate complex information into easy- to-understand language
  • Proficient in both verbal and written communication
  • Escalates issues and concerns in a timely manner
  • People and Talent

  • Possess ability to understand the work plans and organizes their own work effectively
  • Able to identify sudden changes at a transactional level
  • Raises issues when they see the task is at risk
  • Completes work as assigned
  • Risk Management

  • Escalates issues to senior management within parameters of role
  • Describes and understands the operations risk
  • Awareness on transactional level fraud
  • Governance

  • Awareness and understanding of the regulatory framework & Group CDD Procedures
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the Retail CDD Operations to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
  • Effective Financial Markets; Financial Crime Compliance; The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • Country CDD Operations, FCSU, Group CDD Operations
  • Our Ideal Candidate

    2 to 3 years of experience in banking domain and should possess the following skills :

  • CDD reviews during on-boarding, Periodic review and Trigger review for both Retail and Business banking clients
  • Able to speak to the client and complete the CDD review
  • Reading and good Writing skills
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form