Process Associate- Customer service
Gurgaon, India
1d ago


  • You should respond to customer queries and concerns
  • You should provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and call out product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to demonstrate capacity for critical thinking and analysis.
  • You should be responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
  • Qualifications we seek in you!

    Minimum qualifications

  • Any graduate degree or equivalent with an excellent academic record
  • Meaningful work experience
  • Excellent Interpersonal Skills
  • Preferred qualifications

  • Relevant experience in a customer service role chat / email / voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • You should be able to work on a flexible schedule (including weekend shift)
  • Good attention to detail
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