Team Lead/Consultant-Workforce Services
Accenture
Bengaluru, India
5d ago

Job Description

Skill required : Workforce Services - Workforce Management

Designation : Team Lead / Consultant

Job Location : Bengaluru

Qualifications : Any Graduation

Years of Experience : 7-11 years

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at www.accenture.com

What would you do?

You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.

The Workforce Services team is responsible for short term planning, management, maintaining internal forecasts and tracking of forecast accuracy.

The team works on tracking progress in the areas of staffing, logistics and change management and reports / highlights any deviations.

This team also monitors scheduling efficiencies, recommend schedule changes, operating hours etc. to meet the optimum utilization of agents and seats.

The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics.

Roles and Responsibilities

  • In this role, you are required to do a detailed analysis and solve moderately complex problems
  • As a team lead you will be expected to understand and effectively manage the team’s governance and performance
  • Understand the level of risk & propose mitigation plans and partner with other support teams as to resolve requests / issues in a timely manner
  • Create new solutions and adapt to existing methods and procedures as required
  • Understand the strategic direction set by senior management and clearly communicate team goals, deliverables and keep the team updated on change
  • Maintain client relationships, understand their problems & help translate actions for the team
  • As an individual contributor, you will oversee small teams and / or work efforts
  • You will be given minimal instruction on daily work / tasks and a moderate level of instruction on new assignments.Decisions that are made by you will impact your own work and may impact the work of others
  • This role may require you to work in rotational shifts.
  • What are we looking for?

    We are looking for individuals who have the following skillset :

  • Good communication skills
  • It would be a value add if you are proficient in :

  • Workforce Management
  • Important Notice

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