Associate Functional Consultant - Customer Success
Icertis
Pune, Maharashtra
6d ago

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM).

The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs.

Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.

5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries. Who we are : Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future.

Our unwavering commitment to contract intelligence is grounded in our FORTE values Fairness, Openness, Respect, Teamwork and Execution which guide all our interactions with employees, customers, partners and stakeholders.

Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destinationJob Location : Pune, IndiaMinimum Education : Science or Engineering graduate.Experience : 1 - 2 years

Role :

  • Understand how the product works and how it is used by customers.
  • Work closely with customers to answer questions about features and capabilities of our product.
  • Interact with customers on / off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills.
  • Develop knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
  • Provide technical expertise, guidance, mentor ship to team members. Participate in hiring processes.
  • Follow and contribute to defined CRM processes to manage customer requests efficiently.
  • Role may involve travel to customer locations.
  • Required Skills :

  • 0-2 years previous experience in an Application Support role.
  • Excellent troubleshooting skills with expertise in SQL & Stored Procedures.
  • Exposure to Windows Azure and Cloud Computing will be an added advantage.
  • Deep understanding of customer support processes and tools. Ability to follow defined processes.
  • Outstanding written and verbal communication skills.
  • The ability to coordinate, follow up, follow through and drive issues to closure proactively.
  • The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer’s problem.
  • Willingness to work in rotational shifts.
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form