Job Description Monitor calls to ensure Client and Intelenet standards are maintained. Would need to ensure deadlines are met with 100 PERCENT accuracy.
Need to be part of calibration process. Would be required to constantly give feedback to the floor in terms of areas of opportunities.
Daily reporting of the tasks completed and areas of opportunities. Assisting in the development of a feedback mechanism, in order to improve service quality Ability to work well in and promote a team environment, excellent understanding Customer Service & Quality focus.
Basic Computer knowledge - Knowledge of MS Office (Word, Excel, Power Point) Proficient in using email (Email Etiquettes) Keyskills Qa Quality Analyst Quality Analyst Bpo Qa Bpo Company Profile Company is a large global Business Process Outsourcing player, committed to delivering our clients strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.
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