Assistant Front Office Manager
Swissotel
Swissôtel Kolkata, Kolkata, India
50d ago

Hotel Description Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people.

We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Swissôtel Kolkata is Kolkata’s newest five star hotel near the airport and is attached to a mall featuring shops, restaurants and a multiplex cinema.

Located in Rajarhat beside the IT hub, the hotel offers a distinct mix of leisure and business facilities. The hotel has 147 guest rooms with spectacular outdoor Jacuzzis, three restaurants and a bar, a fitness centre and spa, an infinity swimming pool a business centre, and two meeting rooms.

Over a 1000 guests can be accommodated in cocktail / reception style in Bern, the largest pillar-free banqueting facility of over 7000 square feet, apart from 3 breakout halls of over 650 square feet each.

The hotel has separate smoking (7th & 8th floors) and non-smoking floors (4th, 5th, 6th, 9th & 10th floors), free internet in areas except the banquets, and is noted for its unique offering of Swiss hospitality and attention to detail.

The award winning Bars and Restaurants of Swissôtel Hotels and Resorts have become places of entertainment throughout the world and Swissôtel Kolkata is no exception.

Link for applicants : http : / / www.swissotel.com / EN / Careers / RECRUITMENT / job+offers.htm

Summary of Responsibilities :

The main responsibilities and tasks of this position are as listed below, but not limited to these :

  • To consistently offer professional, friendly and engaging service
  • To assist the Front Office Manager in all aspects of the department and ensure service standards are followed
  • To ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
  • To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • To train supervisors and fulfill training role in the absence of the trainer
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies
  • Other duties as assigned
  • Qualifications :

    We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a passion for perfection and work in a dynamic environment.

    In addition, the candidate should possess :

  • Previous leadership experience required
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications an asset
  • University / College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • B.Sc. / Diploma in Hotel Management

    Overall 7 years of experience in Hospitality Industry

    Physical Aspects of Position :

    Physical aspects of the position include but are not limited to the following :

  • Frequent standing, walking and sitting throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

    If you feel you are ready for your next professional challenge, send us your application today.

    Management / SupervisoryFull-timeDay Job24.Mar.2018, 6 : 29 : 00 PM

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