Job Responsibilities :
Collaborate with the development team to create standard and custom applications, resolve incidents and fulfill requests.
Work with the team lead on work priorities and goals. Ensure all work is delivered with the highest quality.
Maintain and support all Service Now system integrations.
Research and deploy new releases and / or enhancements into the Service Now landscape.
Identify or isolate the root cause of issues and identify potential solutions.
Escalate to vendor and involve them in defect and incident resolution as required.
Uses scripting tools and Service Now functionality create scripts to automate repetitive tasks being done in ServiceNow.
Create and configure Forms, Order Guides, Workflows, Notifications, Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each as necessary.
Load, manipulate and maintain data between Service-now and other systems. Perform scheduled cloning operations.
Document new and existing solutions and configurations across the platform for improved troubleshooting and support.
Attend technical / personal skills training.
Qualifications Required : BE / Btech / ME / Mtech / MSc
Experience (Years) : 3-5 yrs
Skills / Knowledge :
3-5 years primary role experience as a Service Now Administrator and scripting training.
Advanced Service Now Administrator level training with Scripting.
Possess strong business analysis and technical systems skills.
Proven successful problem solving and analytical skills in an information technology setting.
Experience using a structured software development methodology.
ITIL V3.x Foundation Certification, preferred.
Information technology experience with a global corporation.
Proven critical thinking and creative problem solving skills.
Experience with IT Service Management, Service Desk, Incident Management, Change Management, Problem Management, Catalog Request, Knowledge Management, PPM, Asset Management.
Knowledge of LDAP / Active Directory integration with Service Now.
Excellent communication skills, both verbal and written.
Ability to work independently towards goals.
Excellent work ethic and the ability to be a productive and reliable team member.
Become part of our team
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