Issue Resolution Analyst
Athenahealth
Chennai, India
2d ago

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for Issue Resolution Analyst to join our Customer Service division.You will be resolving and addressing inquiries related to operational workflows within our products.

The Team : Our Complex Cases Team provides support to clients on operational workflows that are unique to our products. The team works collaboratively and passionately to build a high-performing company culture Comprised of engaged employees who work cross functionally to improve client experience.

Job Responsibilities

Reviewing and resolve issues reported by our clients and internal stakeholders

Provide resolution that impacts processes across operations to optimize processes and prevent future issues

Adhere to SLAs and SLCs of the team

Contribute constructively to achieve business goals of the team

Typical Qualifications

AnyBachelor’s degreeispreferred

Minimum 2+ years of professional experience, US healthcare experience preferred

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