Technical Engineer -II
Arrow Electronics
Bangalore, Karnataka, India
3d ago
  • Position : * Technical Engineer -II *Job Description : * *What You’ll Be Doing Provides accurate solutions to user problems to ensure user's productivity.
  • Responds to all calls received by the Help Desk (Phone, Email, Chat, Web) and ensures that each Help Desk call received is logged.
  • Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate.
  • Informs users of any global problems or system outages.* Maintains a professional Help Desk image at all times being courteous and helpful.
  • Enhances and develops quality support methods and communication skills through coaching and feedback.* Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction.
  • Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
  • Assists in special product-related issues as needed.* First point of contact for providing support for all IT applications and systems to internal end users.
  • Applies knowledge of information systems and services to investigate and identify applications, systems and network problems.
  • Uses tools, techniques and knowledge bases to resolve issues.*What We Are Looking For Has minimum 3 years of experience in a global service delivery team.

  • Has solid knowledge of IT service norms such as customer satisfaction, call closure norms such as response time, resolution time, etc.
  • Has excellent written and verbal communication skills.* Has a good understanding of how the IT helpdesk function integrates with other IT functions in accomplishing the desired results in the required areas.
  • Has experience in exercising tact and diplomacy for sensitive situations.* Has aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual information.
  • Exposure to an Oracle ERP environment is a plus.* Voice support experience in a Global setup is a must* Willingness to work in 24*& 7 environment* Willing to work in night shifts* What’s In It For You* Training and professional development* Performance coaching* Work with fun team in a supportive environment* Work at a strong and growing company* Community involvement opportunities* Lucrative night shift allowances*What’s In It For You*At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.
  • That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

  • About Arrow Arrow Electronics*, Inc. (NYSE : ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies.
  • Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.

    67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

    Learn more at www.arrow.com (http : / / www.arrow.com / ).Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.

    Learn more at https : / / www.fiveyearsout.com / (https : / / nam04.safelinks.protection.outlook.com / ?url https%3A%2F%2Fwww.

    fiveyearsout.com%2F&data 04%7C01%7CAnupama.HP%40arrow.com%7C09e4c5a9cfce47e59a5408d93630fc92%7C0beb0c359cbb4feb99e5589e415c7944%7C1%7C0%7C637600406283822694%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata v4x4UIzRkp0nofi8aGsFfPt%2FLEItuFH%2BqeqyFLUQmmI%3D&reserved 0).

    For more job opportunities, please visit https : / / careers.arrow.com / us / en (https : / / nam04.safelinks.protection.

    outlook.com / ?url https%3A%2F%2Fcareers.arrow.com%2Fus%2Fen&data 04%7C01%7CAnupama.HP%40arrow.com%7C09e4c5a9cfce47e59a5408d93630fc92%7C0beb0c359cbb4feb99e5589e415c7944%7C1%7C0%7C637600406283822694%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata wn6yBXN1igeIBkhod8W5BEksYtAICjgA2WYq5G%2B8V4E%3D&reserved 0).

  • Location : * IN-Bangalore, India (Midford Crescent) GESC *Time Type : * Full time *Job Category : * Information Technology
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