Experience in Installation, configuration and troubleshooting knowledge on Active Directory & Server OS Support.
Hands on experience on Active Directory & Server OS Disaster recovery and upgrade approach
Understanding of Exchange environment (Exchange 2007, 2010,2013, Office 365)
Good understanding of Office 365 Disaster Recovery scenarios and migration strategy including mail flow and ATP services
Exposure to gateway services from providers like Symantec, Cisco, Microsoft and its mail flow understanding
Understanding of DNS architecture is a must
Good knowledge of PAC file and its mapping to proxy solutions
Practical knowledge on troubleshooting Windows Server OS Services / Blue screen dump / SFTP scenarios.
Knowledge on Certificate services
System Center deployment and its usage as part of patching and DP Deployment
Exposure to Reporting and optimization of queries on System Center
Hands on experience on PowerShell in 2012 OS
Qualifications we seek!
Bachelor's Degree required. Preferably in Computer Science,Information Systems, or related field.
Technical Experience on windows server L3 role in any reputed organization
Microsoft Certified systems engineer
Willing to switch over to a Technical Compliance role.
At least have the understanding of the Linux Operating system flavors and databases like SQL and Oracle
Microsoft Windows Server 2012, 2016
Nano Server, Server Storage Solutions, Data Redundancy , High Availability, Disaster Recovery, Failover Clustering, DNS, DHCP, IPAM, Direct Access, DFS, Branch Cache, AD DS, AD CS, AD FS etc.
Good command on Windows Server operating system
Good command over Windows PowerShell
MCSA Windows Server 2012 / 2016 (Desired)
Strong verbal and written communication capabilities with the ability to interact and influence at all levels of the organization
Provide a single point of contact for the reporting and tracking of issues
Maintain current status on all open issues.
Interact consistently with end users in a professional, efficient and service-oriented manner.
Have a clear understanding of cloud deployment models
Have very good troubleshooting and analytical skills.
Work with Third Party Providers to assist in problem resolution.
Resolve issues within established time frames.
Perform root cause analysis in accordance with the Procedures Manual.
Participate in root cause analysis if needed.
Produce RCA report.
Can go for upgrade of devices on requirement & provide plan to customer.
Look for escalations and resolve it in given time frame.
Ability to perform problem analysis and develop resolutions at both strategic and tactical levels
Good understanding of ITIL Process flow
Very good written and presentation / verbal interpersonalskills with experience of customer interfacing role. In-depth requirementunderstanding skills with good analytical and problem solving ability,interpersonal efficiency, and positive demeanour.