Lead Consultant - Directory Services OS Support L2
Genpact
Noida, India
14h ago

Responsibilities

  • Experience in Installation, configuration and troubleshooting knowledge on Active Directory & Server OS Support.
  • Hands on experience on Active Directory & Server OS Disaster recovery and upgrade approach
  • Understanding of Exchange environment (Exchange 2007, 2010,2013, Office 365)
  • Good understanding of Office 365 Disaster Recovery scenarios and migration strategy including mail flow and ATP services
  • Exposure to gateway services from providers like Symantec, Cisco, Microsoft and its mail flow understanding
  • Understanding of DNS architecture is a must
  • Good knowledge of PAC file and its mapping to proxy solutions
  • Practical knowledge on troubleshooting Windows Server OS Services / Blue screen dump / SFTP scenarios.
  • Knowledge on Certificate services
  • System Center deployment and its usage as part of patching and DP Deployment
  • Exposure to Reporting and optimization of queries on System Center
  • Hands on experience on PowerShell in 2012 OS
  • Qualifications we seek!

    Bachelor's Degree required. Preferably in Computer Science,Information Systems, or related field.

  • Technical Experience on windows server L3 role in any reputed organization
  • Microsoft Certified systems engineer
  • Willing to switch over to a Technical Compliance role.
  • At least have the understanding of the Linux Operating system flavors and databases like SQL and Oracle
  • Preferred qualifications

  • Microsoft Windows Server 2012, 2016
  • Nano Server, Server Storage Solutions, Data Redundancy , High Availability, Disaster Recovery, Failover Clustering, DNS, DHCP, IPAM, Direct Access, DFS, Branch Cache, AD DS, AD CS, AD FS etc.
  • Good command on Windows Server operating system
  • Good command over Windows PowerShell
  • MCSA Windows Server 2012 / 2016 (Desired)
  • Strong verbal and written communication capabilities with the ability to interact and influence at all levels of the organization
  • Provide a single point of contact for the reporting and tracking of issues
  • Maintain current status on all open issues.
  • Interact consistently with end users in a professional, efficient and service-oriented manner.
  • Have a clear understanding of cloud deployment models
  • Have very good troubleshooting and analytical skills.
  • Work with Third Party Providers to assist in problem resolution.
  • Resolve issues within established time frames.
  • Perform root cause analysis in accordance with the Procedures Manual.
  • Participate in root cause analysis if needed.
  • Produce RCA report.
  • Can go for upgrade of devices on requirement & provide plan to customer.
  • Look for escalations and resolve it in given time frame.
  • Ability to perform problem analysis and develop resolutions at both strategic and tactical levels
  • Good understanding of ITIL Process flow
  • Preferred qualification

    Very good written and presentation / verbal interpersonalskills with experience of customer interfacing role. In-depth requirementunderstanding skills with good analytical and problem solving ability,interpersonal efficiency, and positive demeanour.

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