Support Operations Analyst
Infoblox
Trivandrum, Kerala
3d ago

Description

Infoblox is seeking a Support Operations Analyst to join our Global Customer Care Operations team in Trivandrum. This person will be responsible to review data and business processes and make recommendations for improving efficiency and service for the Support Operations team.

In this role, you will report to the Manager Support Operations.

Responsibilities :

  • Create reports and dashboards in Oracle, Salesforce and Tableau
  • Analyze data to find ways to improve operations
  • Conduct investigative internal audits and create reports of findings
  • Identify deficiencies and areas for improvement and redesign
  • Apply statistical analysis, simulations, and predictive modelling to analyze current procedures
  • Recommend strategies and develop new procedures
  • Compare processes with industry standards and best practices
  • Forecasts and manages support staff schedules based on historical and anticipated call volumes
  • Requirements :

  • Bachelor's Degree in Business Administration, Computer Science or related field preferred
  • 3+ years’ experience as an operations analyst or in a related position
  • Able to analyze large, complex data sets using a variety of software and tools
  • Comfortable with database administration skills and resources
  • Able to multitask, prioritize, and manage time efficiently
  • Goal-oriented, organized team player
  • Excellent verbal and written communication skills
  • Pays strict attention to detail
  • Good interpersonal and presentation skills for interaction with all levels of management
  • Willingness to work perpetual night shifts (US Shift)
  • It’s an exciting time to be at Infoblox. We are the market leader in technology for network control. Our success depends on bright, energetic, talented people who share a passion for excellence in building the next generation of networking technologies and having fun along the way.

    Infoblox offers a fast-paced, action-oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnerships.

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