Job Description The primary responsibility is to support and lead the existing or implement new messaging Infrastructure.
Escalation point for L1 & L2 Assist SDM and senior management in keeping the SLA green and handling client escalation Business Relationships Constantly communicates with associates and customers.
Must-have Skills At least 8 years experience in implementing, supporting and administering enterprise scale messaging and collaboration environments (MS Exchange, Microsoft Lync / Skype).
Prior Working Experience Install, configure & troubleshoot different roles of Exchange servers Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication Managing DAG and CAS Arrays, troubleshooting failover issues, addition, and deletion of Exchange servers from clusters Migration of an on-premise Exchange environment to Exchange 2010 / 2013 or to Office 365 Troubleshooting inbound and outbound queues, mail routing issues, server errors, mail delivery latency issues, analysis of NDR Configure, maintain & troubleshoot email gateways, anti-spam (Proof point, Barracuda, Mimecast, etc.
Produce detailed and accurate technical documentation Highly self-motivated and directed. Excellent attention to detail.
Ability to effectively prioritize, organize and execute tasks in a high-pressure environment Good-to-have-skills Prior Working Experience With an ISP / Managed Services / IT Services company is preferred, and a background in dealing with global teams and remote teams will be a strong plus Install ,configure ,maintain & troubleshoot DirSync, AD FS Configure, maintain and troubleshoot Office 365 environment Install, configure & troubleshoot Microsoft Lync Troubleshoot Lync client issues related to IM, Voice, Video, Desktop Sharing, etc Unified Messaging, Active Directory, LDAP, Kerberos, and DNS.
PowerShell cmdlet and scripting knowledge Microsoft Exchange certification is a strong plus Certification in ITIL will be a strong plus Certification MCTS, MCITP in Exchange or MCSE certification in Exchange 2013 is a strong plus Responsibilities Leading Day-to-day Operation issues, Service Requests and Project tasks related to Messaging infrastructure Respond and resolve escalated system incidents, problems or outages and accurately report and document solutions Problem determination and resolution within SLA's Install, Configure, Maintain and troubleshoot Exchange servers Managing Databases(Creation, Deletion, Modify Settings for Maintenance and Logs) and Database recovery Configure, Maintain & troubleshoot DAG Configure, Maintain and troubleshoot connectors, Email Address Policies, CAS Arrays, etc.
Participate in team on-call response 7x24x365. Monitor performance levels and capacity of supported applications, and assist in proper capacity planning and management.
Engage with the monitoring team to ensure proper monitoring of all supported Messaging Applications. Must be able to produce detailed, accurate technical documentation.
KRA Problem determination and resolution within SLA's High quality of all deliverables Understand complex problem-solving techniques dealing with systems engineering and support.
Troubleshooting tasks with proper perspective Keep the Leads informed of task accomplishment, issues, and status Training and mentoring peers and Juniors Continuous improvement Soft skills Demonstrates mature and logical thinking when faced with projects and troubleshooting tasks.
Excellent communication skills Written and Verbal Enjoys sharing information with others Good team player Other Details Industry IT-Software / Software Services Employement Type PERMANENT Overview Location Chennai Job Title Exchange Admin - Chennai Experience 8.
0 yrs - 12.0 yrs CTC INR 16.00 lacs - 24.00 lacs