Sr. Support Engineer (DC Technologies)
1d ago


  • Responsible for remotely troubleshooting Data Center technologies related issues with Cisco and other vendor products.
  • Responsible for remotely troubleshooting Routing & switching related issues with Cisco routers and switches
  • Responsible for troubleshooting hardware related issues with Cisco devices
  • Keep customer informed throughout the lifecycle of the service request
  • Develop and share knowledge with fellow service members
  • May perform other duties as assigned depending on the available skills
  • Willing to work on others time zone occasionally

  • At least 7 to 8 years of hands on experience in Data Center technology domain
  • Expert in troubleshooting on issues related to Routing and Switching technologies
  • Knowledgeable in troubleshooting hardware related issues of cisco routers and switches
  • CCNP or CCIE in Data Center or CCIE in R&S with hands on experience with Data Center.

  • Bachelor’s degree in electronics and communication or Computer Science highly preferred
  • Willingness to develop soft and technical skills required to be successful on a long run
  • Minimum of 7 to 8 years of industry experience as a Network Engineer with DC experience
  • Product knowledge and hand on experience on Cisco Nexus switches, MDS and Fabric interconnect switches is mandatory.
  • Proficiency in the use of service desk software, updating tickets and understanding the tools presented and offered in a standard service desk / ticketing software suite
  • Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers
  • Strong problem and troubleshooting skills with the ability to think outside the box to drive issues to resolution
  • Ability to handle and resolve recurring problems
  • Effective with time management and prioritization
  • Must be able to learn and understand new technologies quickly
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