About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base.
The Role Responsibilities & Our Ideal Candidate
Manage and / or resolve alerts / cases :
Responsible for monitoring various fraud detection queues and reports.
Analyzes and reviews trends and customer account activity to detect potential fraud situations.
Makes outbound calls to verify potential fraudulent activity.
Takes incoming calls on fraud issues from both internal and external sources.
Investigates suspicious alerts and assist the investigation team as needed.
Analysis information for close, open or block of cards if necessary.
Prepares reports, monitors progress and watches for any developing problems. Works with cardholders to verify legitimate usage and ensures that losses are minimized.
Analyses and reviews transactions to detect emerging fraud trends.
In the event where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and / or activities are ceased.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
FRSC Controls representatives in group and country / regional FRM’s.
Embed Here for good and Group’s brand and values in FRSC,