Senior Fraud Analyst]
Standard Chartered Bank
Bangalore, India, Asia
6d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base.

The Role Responsibilities & Our Ideal Candidate

Processes

  • Manage and / or resolve alerts / cases :
  • Responsible for monitoring various fraud detection queues and reports.
  • Analyzes and reviews trends and customer account activity to detect potential fraud situations.
  • Makes outbound calls to verify potential fraudulent activity.
  • Takes incoming calls on fraud issues from both internal and external sources.
  • Investigates suspicious alerts and assist the investigation team as needed.
  • Analysis information for close, open or block of cards if necessary.
  • Prepares reports, monitors progress and watches for any developing problems. Works with cardholders to verify legitimate usage and ensures that losses are minimized.
  • Risk Management

  • Analyses and reviews transactions to detect emerging fraud trends.
  • In the event where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and / or activities are ceased.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
  • Financial Crime Compliance; The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • FRSC Controls representatives in group and country / regional FRM’s.
  • Other Responsibilities

  • Embed Here for good and Group’s brand and values in FRSC,
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