about the role
Perform Incident Management Including Serivice Request and Restoration for Major & High severity Tickets.
Take initiatives in learning new Data Technology & Tools.
ProjectPlanning & Implementation , Project Execution on Data Netwowks ( R& W and Wireless Products)
Working Change management , Planning & Execution .
Training & self learning, utilization of LAB facility for self learning, training & simulations.
Understanding customer requirement and conducting POC Demos’s for new customers and solutions .
Able to Perform Audits on Customer Networks and recommend the Best Practices .
Risk Analysis & Mitigation in reference Customer Network .
Work towards all parties including L2 team and OEM as part of engagement to resolve the tickets.
Work on Complex Project Preprarion of LLD for data projects.
Able to prepare solution as per customer requirement in R&S
Co-ordination with customer and providing timely updates whenever required.
Effective coordination & communication with end customer to have high CSAT.
Support Business Based on Organisation requirement .
Good Understanding of Switching, Routing and wireless Technology
Hands on experience for Cisco catalyst switching products like Cat2900X,3850 / 4500 / 6500, Nexus 9K, 7K, 5K
Hands on experience for Cisco ISR Routers 1900 / 2900 / 4K and Other Data Products Like HP , Aruba and Juniper
Architecture knowledge of Cisco Catalyst Switching Products like Cat 4500 / Cat 6500 / Nexus 9K
Depth Understanding of Switching, Routing and wireless technology
Good hand on Protocols like, BGP, OSPF, HSRP, VPC, VSS, IPSEC, EIGRP, STP
Sales & Marketing Asia Pacific
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.