Quality CO E&A Customer Operations EMEA & APAC 20000009GW Requisition # About Nokia At Nokia we create the technology to connect the world.
Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally.
Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies.
Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity.
A truly global company, we are 160 nationalities working in more than 100 countries. About Customer Operations Our Customer Operations (CO) organization is the primary interface with communication service providers.
The CO organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams deep understanding of local markets.
This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.
Job Description Quality (QP) comprises the development of policies, procedures, and methods to proactively assure quality standards are achieved as committed to the customers for products as well as services and in accordance with the Nokia quality policy.
Covers monitoring and evaluation of processes to ensure that standards of quality are being met. Covers development and implementation of programmes and initiatives based on quality practices and methodologies to achieve continuous improvement and enhance employees' capabilities and awareness.
Job Responsibilities & Competencies Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services.
Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives. Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.
Shares initial ideas for professional direction of own organisational unit. Acts as a professional advisor and mentor for staff / workteam / taskforces.
May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work.
May act as a Quality Manager in Customer Project team Plans and manages Quality and Health & Safety control and assurance activities for customer projects / programs with small / medium business volume and low / medium complexity and risk probability.
Acts as primary internal and external interface and first escalation point for project quality management. Supports project cost management by analysing cost of conformance and non-conformance quality.
Develops, maintains and monitors the execution of project- / customer-specific Quality and Health & Safety plans, ensuring alignment with customer and suppliers contractual requirements.
Contributes to development of project-specific delivery standards and customer acceptance criteria. Ensures proactive quality improvement actions by analysing the project progress and feedback from the customer surveys.
Defines and follows up corrective actions in close cooperation with project team, Customer, Suppliers and respective Nokia functions.
Ensures all quality-related risks and opportunities are defined, analysed and mitigation actions are executed. Plans and organises lessons learned and root cause analyses to implement continuous improvement measures and actions, depending on demand and results.
Ensures all quality-related tools have been set up, are up-to-date and available for the customer project team. Ensures all quality related reports required for the project, has been created and shared in project and with respective Nokia functions.
Supports the project closure and / or handover as required. Imagine creating technology that has the potential to change the world.
Working with us, you will have a positive impact on peoples lives and help to overcome some of the worlds most pressing challenges.
We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Nokia culture welcomes people as their true selves. Come create the technology to connect the world.