Salesforce Technical Lead
V2Soft Inc India
Chennai, Tamil Nadu, IN
13d ago

TITLE

Salesforce Technical Lead

Service Delivery Manager

SCOPE AND IMPACT OF POSITION ON THE ORGANIZATION :

At WABCO, the Salesforce.com developer is responsible for designing, implementing, testing, and deploying solutions for our internal clients, using Apex and often leveraging HTML, CSS, JavaScript and other related technologies.

The Developer must be able to communicate well with internal clients who have varying technical abilities, as well as with WABCO staff.

Quality is the key factor - as is an ability to understand customer requirements and translate them into a technical reality that is extendable and maintainable.

The Developer is expected to work as part of the existing team to support the current system setup in terms of handling user reported issues, service fulfilment and enhancement requirements

MAIN RESPONSIBILITIES

  • Proven ability to independently perform development, testing, implementation, and documentation related to the SalesForce.com software
  • Manage Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, contacts, opportunities, reports etc.
  • Implement new enhancements including creation of custom objects, workflows, etc.
  • Maintain multiple user roles, security, profiles, workflow rules, etc.
  • Perform effective communication of technical issues and resolve problems at all levels of the system architecture
  • Identify SFDC usage problems and craft technical / communication plans to IT / business teams
  • Must be comfortable in rapidly changing and sometimes ambiguous work situations. Keen attention to detail and complex problem solving abilities from operational and technical perspective.
  • Ability to work independently and engage supervisor as needed

  • Ability to handle full workload and meet proposed deadlines
  • EXPERIENCE :

  • Requires a bachelor's degree in engineering or master's degree in science discipline, both preferably in computer science and 12+ years of professional experience
  • Experience developing and delivering solutions to real customer problems, preferably with an emphasis on Sales / Service / Marketing issues
  • 6+ years demonstrated experience in Force.com development, with a strong focus on apex coding, application customisation, reporting tools, data import / export tools & API integration, Web service / call out integrations, HTML, Java script, Visual force coding
  • Solid knowledge of SOQL & strong relational database background / understanding
  • Salesforce certified developer a plus
  • Experience with Agile development practices is an added advantage
  • Experience in integrations with SOAP / REST API
  • Knowledge in Salesforce Lightning is preferred.
  • 3+ years of experience on Team Management.
  • PROFILE :

  • Problem solving, analytical and communication skills with the ability to think and act strategically and creatively.
  • Strong interpersonal skills; Must be a team player.
  • Excellent verbal & written communications skills, demonstrated proficiency in technical writing is required.
  • Self-motivated and ability to take ownership of activities.
  • Ability to meet deadlines and keep the business objectives to the core at all times.
  • Understanding of business and technical process interrelationships is essential
  • INTERNAL INTERACTIONS :

  • Service delivery manager
  • Delivery team members
  • Project manager
  • Business analyst
  • EXTERNAL INTERACTIONS :

  • Internal customers mainly from sales & marketing teams
  • LOCATION :
  • Chennai , India
  • TRAVEL REQUIREMENT :
  • Limited
  • Limited
  • Step 2
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