Customer Support Engineer - Tier 1 (Server)
Commvault
Bangalore, Karnataka
15h ago

Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way.

Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using.

Keep your data accessible and actionable with a single solution that ensures your data is always available no matter what.

The Tech Support Engineer works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base.

This customer base has a wide range of technical ability, and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.

This position is part of our Server group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row.

  • We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our Messaging group is focused around but not limited to backups of Exchange, Database And Cloud Applications within the Commvault suite;
  • this includes advanced operating systems and application troubleshooting skills. We are a source of expertise for not just our customer base but also our partners and consultants on site.

    Why Commvault?

    You get the Freedom to make an impact, together . We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun.

    Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We go beyond each and every day.

    We are looking for a Tech Support Engineer with a genuine passion for all things tech to join our expert and super-friendly Messaging team .

    Position Responsibilities include :

  • Troubleshoot and resolve complex support problems
  • Troubleshoot customer issues using remote desktop software
  • Successfully interact through phone and email with customers as you solve their problems
  • Dedication to the success and satisfaction of our customers
  • Recreation of problems in house
  • Root Cause Analysis and / or provision of examples of software bug
  • Working independently and as a team to come up with the best solutions to a customer problem.
  • Providing best-in-class phone-based support for a variety of complex, time-critical issues.
  • Using and sharing your knowledge of a wide range of technologies
  • Working remotely on enterprise level customers and dark sites
  • Having the opportunity to build labs and simulators
  • Ability to be involved in product BETA testing
  • Contributing to our Solutions Engine and online forums
  • Position Requirements include :

  • Advanced Operating System and application troubleshooting skills.
  • Experience working with Cloud Platforms or Virtualisation platforms (such as AWS, Azure, VMWare, GMAIL & Google Drive).
  • Working knowledge of Microsoft Windows Server operating systems and components
  • Working knowledge and experience with both on-premises and cloud-based Windows applications, Exchange, SharePoint and SQL.
  • Knowledge of TCP / IP network technologies and troubleshooting connectivity, name resolution, and performance-based issues with OS and / or hardware.
  • A passion for helping customers actualize the potential of the Commvault Software platform. With exceptional customer relation skills, you will be able to solve complex problems and find solutions by partnering with our customers’ technical teams.
  • We Win and Stumble as a Team Commvaults success is its people, and we have the freedom to make an impact together. We need people who can unleash the potential in others and collaborate relentlessly.
  • The ability to turn obstacles into launch pads. We need you to be able to reframe and rethink. Inside every problem lies a marvellous solution waiting to be released.
  • We believe constraints power purposeful innovation.

    Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

    and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

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