Applications Developer 4
3d ago
source : Shine

Analyze, design develop, troubleshoot and debug software programs for commercial or end user applications. Writes code, completes programming and performs testing and debugging of applications.

As a member of the software engineering division, you will analyze and integrate external customer specifications. Specify, design and implement modest changes to existing software architecture.

Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA.

Communicate with QA and porting engineering to discuss major changes to functionality.

Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.

Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area.

7 years of software engineering or related experience.,

Organization Name

CX / Engagement Cloud - Center of Excellence (CoE)

Department Description

Center of Excellence (CoE) is a function within Fusion Product Development. The key objective is to ensure that customers are successful in their implementations, continue to realize the most value from their Fusion investment, become referenceable and keep renewing (i.

e. reduce churn). Though the function will evolve, it will entail :

Competency Center real world implementation expertise in complex but critical areas like Territories, Sales Performance Management , Customer Data Management, BI, Security / Visibility, SSO, Integration.

Strategic Accounts CSM (Customer Success Manager) focus on customers that are strategic

Tools & Resources monitoring / usage metrics, white papers etc.

Customer Communication streamlined and relevant communication to keep customers engaged and informed of new releases, patching, and other operational changes that impact them.

Product Enhancements conduit to PM based on customer feedback

Liaison with Enablement / Operations, Education, SIs, Tech Support

Brief Description

Key contributor of the core customer success team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc.

Detailed Description

As a Principal Applications Engineer of the software engineering division, you will apply your extensive knowledge of software architecture to best practice development.

  • This role involved a broad understanding of enterprise application implementation to hands on experience in areas of application extensibility, data import &
  • migration, application security, integration development or analytics tools. A strong SQL experience is a must as we regularly working with complex data model.

    Deep knowledge of Fusion application CRM is preferred. Our products and delivery of the group are best practice and implementation methodology, communication skills is essential to the role.

    Job Requirements

    Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met.

    Ability to influence thinking or gaining acceptance of others in sensitive situations. Demonstrate leadership and people management skills.

    Strong communication skills, analytical skills, thorough understanding of product development. BS or MS degree or equivalent experience relevant to functional area.

    7-10 years of software engineering or related experience.

    Additional Details :

    Specific Details on this job (CX / Engagement Cloud - Center of Excellence) :

    Talented and experienced hands-on application implementation leader with a track record of leading in an enterprise applications / implementation organization with 7-10 years of progressively responsible positions in information technology to be able to drive successful customer implementations on Fusion.

    The successful candidate will possess a solid command of technology, experience in managing technical experts, sound business judgment and compulsive attention to detail.

    He or she should have a broad and deep understanding of the complete applications implementation lifecycle. He or she should have a good understanding of CRM business processes, data architecture, business intelligence, integration and preferably Fusion CRM Application.

    This individual should possess project management and customer issue / escalation management capabilities with bias toward action and results.

    The right person for this job will be a consummate team player who can build strong and trustworthy relationships with the Product Development, Tech Support, Field customer management groups and customers.

    Candidate should have extensive software implementation experience with core expertise is in the area of Sales Performance Management (SPM), comprising Goal, Performance and Variable Compensation Management for Fortune 500 clients.

    This competence area includes the Oracle Sales Cloud applications Incentive Compensation, Quota Management and Territory Management.

    The candidate should have been functional solution lead on at least five major implementations of Oracle Sales Cloud Incentive Compensation in the last five years.

    The candidate should have hands-on experience with the set up and testing compensation plans. In addition, the candidate should have experience in handling client escalations, TAR process, bug fix strategy, crisis management and problem resolution.

    The candidate should have had responsibility for project supervision, solution architecture, business development, client relationship management and liaison with Oracle Development and Oracle Support.

    Ideally, the candidate should have been accredited as a Project Manager by the Oracle program management credentials committee or hold a PMP credential.

    Experience and Skills

    Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.

    Leading contributor individually and as a team member, providing direction and mentoring to others.

  • BS or BA or BTech in Computer Science.
  • At least 7 years experience
  • Experience in setting IT Strategy and leading business organizations through change is desirable
  • Experience leading the implementation of enterprise class, mission-critical applications.
  • Experience with Software-as-a-Service (SaaS) is desirable, but not required
  • Experience with CRM software and particularly Siebel or Oracle CRM OnDemand is desirable
  • Familiarity with the with capabilities of modern analytics reporting tools is desirable
  • Experience in driving user adoption is desirable
  • Excellent verbal and written communication skills
  • Team player with strong interpersonal skills
  • Someone who has the credibility and experience to engage with Fortune 500 executives
  • Someone who has enough credibility to work with the top people in a customer s organization
  • Someone who enjoys the challenge of "the unexpected"
  • Candidate must have strong knowledge of SQL and data modelling.
  • Candidate should be proficient in Integration design methodologies, REST API Architecture.
  • Additionally it will be good to have exposure on following basic machine learning skills
  • Python / R / Java

    Probability, Statistics

    Applied Maths & Predictive Algorithms

    It will also be good to have some experience in analyzing various aspects of application performance tuning.

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