Job Family Group :
Information Technology (IT)
Worker Type : Regular
Posting Start Date : Business unit :
Business unit : Experience Level :
Experience Level :
Job Description :
Purpose and Accountabilities :
The IT Business Analyst is responsible for identifying and defining the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems.
This work is typically within a specific business area. The role may be part of an IT project development environment or an individual contributor at the business interface.
Able to link technical solutions with business strategy when working with business partners.
Leading stakeholder management activities. Creates opportunities to make the stakeholder feel valued and develop trust.
Broad and extensive knowledge, often in own specialized field, to provide interpretive, advisory or facilitating services for the use of others to achieve results.
Coaches at least 1 IT BA (JG 5 or 6).
Participates in team effort to create new best practice material based on identified gaps. Serves as an SME for specific tools, techniques, or business areas.
Participates in industry IT BA related activities such as IIBA webcasts and / or chapter meetings and applies learnings within Shell including sharing of learnings
Individual contributor delivering through IT suppliers
Skills & Requirement :
Typical Years of Experience : 12 years of corporate IT experience; 4+ Years IT BA Experience
Minimum Education or Certification : Bachelor's Degree preferably related to IT.
Knowledge and Skill of Business Analysis techniques and tools.
CCBA or PMI-PBA certified preferred. Working to achieve CBAP if preference to remain on IT BA career path.
Influential at team level through oral presentations, business cases, and investment proposals.
Working to achieve CCBA or PMI-PBA certification.
Agile project experience.
Ability to take a systematic and analytical approach to problem solving and pay close attention to detail.
Able to act as a focal point for a specialized area (technical or business).
Demonstrates a concern and aptitude for considering the user’s perspective in IT development. and has a deep understanding of user aspects of interactive systems
Strong interpersonal and influencing skills
Additional Information :
Support facilitation of collaborative workshops to define opportunities and idea generation
Work with business, customers and a cross functional project team to explore business
Adapt and continuously iterate Agile Hub methodologies to execute projects in a rigorous way
Analyze and document conversations to extract key business insights and tell the story to
business stakeholders and Project teams
Bring business context into the solution space with a human centric philosophy and adopt agile
methodologies throughout the project duration
Knowledge and experience of lean innovation projects and methods
Collaborate closely with a multi-functional product team : product owner, designers and
Assist the Product Owner with managing Product backlog and defining a Minimum Viable
Assist designers with research and defining user experience
Required Skills / Attributes :
Aware of scrum, Kanban and lean innovation frameworks
Working knowledge on salesforce applications.
Sales cloud and Einstein
Curious to learn and adapt to new ways of working and thinking
Appreciate the impact of incremental and disruptive ideas / innovation on ways of working and
the greater business
Ability to evaluate user needs and project priorities
Have an understanding of the implications of technology on projects
Able to effectively manage and leverage stakeholders within Shell
Have a strategic mindset of approaching business problems
Experience working with SAP ( Hybris / OTC) which will be an added advantage.
Have the mindset to adapt to agile ways of working, design, and lean innovation methodologies
An interest in new ways of working and disruptive business ideas
All in all, you are a curious, entrepreneurial mind, who is not afraid of change and tackling the unknown.
Working closely with : Product Manager, Product Owner, Development teams and Services Designers.