Clinical Product Support Specialist
Covance India Pharmaceutical Services Private Limited
Bangalore
2d ago

Job Summary Provide technical assistance and support to both internal and external customers for incoming queries and issues related to Global Specimen Solutions GSS computer systems software and infrastructure to include but not limited to GlobalCODELabCODEsnapTRACKGSSOpsDeToxifyAmazon WebServicesPerforms query triage by asking questions to determine the nature of the problem Respond to queries via phone email or chat Searches knowledgebase for the problem or similar problems previously reported and provide solution if found Follow up with customers to gather further details as requested by higher

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