Manager-Application
Abbott
Mumbai, India
13d ago

JOB DESCRIPTION :

Job Title : Manager-Application

Location / Site : Mumbai

Department / Division / Unit : Abbott Transfusion Medical (ATM)

Grade : 16

Reports To : Regional Manager

PRIMARY FUNCTIONS / JOB DUTIES / RESPONSIBILITIES / ACCOUNTABILITIES

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership and performance.

Efficiently provide technical support solutions including Product training to customer and sales after installation, corrective, pre-

emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines.

Core job responsibilities :

  • Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations
  • Delight our customers by providing support including training, Troubleshooting,and following-up, and closing calls as per Abbott Diagnostics quality system
  • Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
  • Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers / accounts
  • Champion utilization of remote support tools to proactively improve instrument up time
  • Proactively improve expertise through continuous learning and certifications
  • Supervisory / Management Responsibilities

    Indirect Reports NO

    Comments : Must be able to influence other areas to achieve business goals

    Education and experience : Master’s degree or equivalent in Science(Microbiology / Biochemistry) relevant experience required.

    Practical experience of interfacing with customers preferred.

    Additional Skills : Trouble shooting / problem solving, ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.

    e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

    Language : Basic English skills are preferred (written and oral). Proficiency in local language required.

    Accountability and Scope :

    Scope of responsibility includes representing Abbott Transfusion to assigned customers in a professional, forthright and ethical manner.

    The position reports to a Regional Manager and is accountable for achieving individual and supporting team goals.

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