JOB DESCRIPTION :
Job Title : Manager-Application
Location / Site : Mumbai
Department / Division / Unit : Abbott Transfusion Medical (ATM)
Grade : 16
Reports To : Regional Manager
PRIMARY FUNCTIONS / JOB DUTIES / RESPONSIBILITIES / ACCOUNTABILITIES
Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership and performance.
Efficiently provide technical support solutions including Product training to customer and sales after installation, corrective, pre-
emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines.
Core job responsibilities :
Supervisory / Management Responsibilities
Indirect Reports NO
Comments : Must be able to influence other areas to achieve business goals
Education and experience : Master’s degree or equivalent in Science(Microbiology / Biochemistry) relevant experience required.
Practical experience of interfacing with customers preferred.
Additional Skills : Trouble shooting / problem solving, ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.
e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.
Language : Basic English skills are preferred (written and oral). Proficiency in local language required.
Accountability and Scope :
Scope of responsibility includes representing Abbott Transfusion to assigned customers in a professional, forthright and ethical manner.
The position reports to a Regional Manager and is accountable for achieving individual and supporting team goals.