What You'll Do :
including issues, risks and recommended mitigation.
process, internet enablement, systems tools - incl. business and technical tools development and implementation ; delivery discipline, knowledge repeatability management and best practice sharing, incl.
communications, certification skills development, e-Learning, quality programs - incl. ISO 9000
Also responsible for maintaining service contract accounts to address customer renewal issues.
Who You'll Work With :
CX Centers are located in strategic regions around the globe - Bangalore, Dalian, Mexico City, Krakow and Raleigh (RTP) -
enabling a more consistent and relevant customer experience across barriers of time zone, language and local regulations.
They are looking for high skilled engineers to work across all cisco architectures like Borderless networks, Collaboration.
Datacenter / Virtualization, Mobility, Video, NGN & OSS.
Who You Are :
BA / BS degree 10+ years related experience. Understands and applies knowledge of the complexities and interdependencies of business processes.
Must have experience managing projects.
Understands and applies knowledge of business processes; responsible for capturing and documenting process.Focus on applying process, tools, etc in support of improving day-
to-day operation of the business.Drive data cleanup and migration efforts
Implement minor improvements to existing business process. Roll out new tools and reportsExhibits the following qualities and knowledge :
Strong organization and planning skills. Ability to lead virtual teams.Detailed understanding of key business functions
Desired Skills :
Services background is desirable
Why Cisco :
We connect everything : people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.
And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation.
We are dreamers and we are doers.
We Are Cisco.