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Systems Support Analyst
SCORE Silicon Valley
Hyderabad, Telangana
5d ago

Job Description

Use of this job is restricted to the Ent Info Tech business line. Provides technical systems support within a technology organization.

  • Duties are varied and may include one or more of the following : provides support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and / or other technical products and services;
  • uses / creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported;
  • performs migrations from development to production, upgrades, installations and / or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported;
  • completes project sizing; updates / writes documentation and procedures and provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups;
  • writes / designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements;
  • assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas;

    • updates, creates and tests the business continuation plan; may coordinate project resources and provide guidance to less experienced analysts.

    Market Skills and Certifications

    Essential Qualifications

    At least 4 years of experience on the following :

  • Working experience with cloud platforms (Azure, AWS)
  • Working experience with PAAS, SAAS
  • Working experience with Multi-tenanted architecture, MicroServices, Container, Virtualization
  • Experience with Cloud Migrations, 12 factor
  • Experience with designing solutions that support horizontal scalability
  • Experience with distributed processing of large data sets
  • Experience with service-oriented platform development using .NET, WAP, Azure Stack, AWS, and OpenStack Cloud
  • Experience with Windows based platforms
  • Knowledge of the peculiarities of hosting applications within a Cloud environment
  • Willingness to work with the onsite team on migrations & Cloud initiatives
  • Experience with Safe Framework and agile methodologies
  • Possession of excellent technical writing skills, communication and verbal

    • Desired Qualifications

  • Able to conduct performance tuning, review log files, and troubleshoot web application issues
  • Demonstrated ability to document technical systems with Microsoft Visio, Excel, and / or Word
  • Experience with Siteminder (Channel Secure)
  • Prior exposure to Wells Fargo ECM standards (Remedy Configuration Management DB)
  • Experience with AppDynamics Application Performance Monitoring tools
  • Experience with capacity planning, sizing, and performance tuning

    • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

    APAC

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