Description : Position Summary :
Position Summary :
Responsible for managing and developing a team of dynamic professionals by allocating (inclusive of self) & delegating accounts to deliver on timely and efficient management of customer portfolio through administration, risk mitigation and collection within due dates to ensure month, quarter end and year end targets are achieved as per agreed goals.
Reports to the Global Finance Services Leader.
Job Description : Job Responsibilities
Key Tasks and Deliverable :
Review customer’s credit ratings and limits as well as check, advise team for complex cases
Make daily decisions on order release based on customer AR position and Credit Limit Risk for their individual portfolio and assist team members for difficult decisions
Timely and effective collection of all debts and customer’s payments for overall portfolio. With a goal of achieving a 99% collections rate to zero days overdue for the team.
Negotiating payment plans with poor paying customers. In close conjunction with Business Unit Commercial Teams
Total ownership of own & teams Collections Portfolio. Ensuring all paid items are cleared against the correct account and all unapplied cash has been allocated.
With a goal of having no overdue invoices or payments older than 30 days
Resolving queries both internally and externally around outstanding invoices. Again, total ownership means following the Cash or Classify principal.
Either ensure timely payment or ensure timely escalation of disputes and or claims to the Commercial Teams to ensure again timely payment can be arranged
Providing accounts information to internal departments and auditors within expected timelines.
Ensuring all customer account information including Credit Limits are maintained for the overall portfolio
Ensuring weekly and monthly account statements are sent to all customers
Focus on large accounts above 100K ranging up to well over 1MM
Monitor risk accounts (self & team) for potential bad debt risk and escalate in a timely fashion
Ongoing monitoring of customer credit-worthiness with team for overall portfolio management
Opening new accounts setting appropriate credit limits
Review and analyze team’s performance (customer receipts, unapplied cash etc).
Participate & encourage team in cross-functional team projects.
Ensure operational effectiveness by coordinating with BU Commercial teams
Continually evaluate the effectiveness of operational procedures and controls to maximize departmental productivity and minimize errors made by team
Responsible for ensuring team is adhering to internal controls.
Key Relationships : Customer
Business Unit Commercial Team
Internal and External auditors with audit requests.
Banks (need based)
Strategic Focus and Direction : Collaborate on strategy and organization, and be autonomous on daily functions.Build strong relationships with internal departments and team, and external customers through effective communicationIdentify challenges in attaining planned goals for team and recommend alternatives proactivelyWork on building department's strategic plan through alignment of goals, objectives and work performance.
Contribute to team and business progress through functional expertise.
Trust and Teamwork : Analyze information and contribute ideas to decision-making processes.Compile and present information in a format that is effectively understood by others.
Ensure high degree of reliability in delivering expected results and processing of credit transactions.Ensures timely and effective communication of issues and results to manager ,team members & related stakeholders.
Builds change management skills in team members
Personal Leadership : Seek opportunities and formulate actions to create efficiencies.Accept responsibility for the consequences of personal and team actions.
Periodically monitors team G&O and effectively coaches themEnsures associates development plan is designed and executedNominates team member for trainingsDemonstrate active listening skills and exhibits primary level of influencing skills
Achieves Business Results : Apply functional expertise.Exhibit a sense of urgency and responsibility for goal accomplishment.
Effectively direct and coach team members to obtain positive resultsUses available resources to execute desired results
Bachelor of Accounting / Commerce (minimum)
7-8 years of credit control experience with 3-4 years of credit team handling
English A+++ ( Fluent spoken and written)
German or French (Fluent spoken)
Strong Analytical Background
Outstanding interpersonal skills with ability to interact effectively with all levels of management & customers
Competence in Microsoft Office especially Excel, and SAP / Dun and Bradstreet