Key Accountabilities :
Line Management, Training & Mentoring
Day-to-day line management of direct reports, including performance and workload management.
Provide clear training and career development for direct reports either directly or through organizing training support / sessions.
Conduct regular meetings (one-to-one and team) with direct reports.
Actively contribute in forums with the global ADPS and MSE group ensuring standards for the department are set and applied across regions.
Monitor and manage sickness and absenteeism for direct reports.
Working with other MSEs ensure expectations are set and consistency applied across all ADPS groups.
Working with MSEs and SEMs, gather and provide feedback to identify training and development requirements.
Ensure training is delivered and measured for all role-specific tasks to the required standard and performance against these is fed back.
Performance management and where necessary creation and monitoring of performance improvement plans (PIPs).
Set objectives and goals; actively measure these for direct reports and regularly feedback on their performance against them.
Participate in the PDC process and have meaningful conversations.
Define client standards and expectations for responsible accounts. Ensure these are communicated to and understood by the client aligned team.
Compliance with client standards is measured and where necessary refresher training and additional coaching is applied.
As required, deputise for the client aligned ADPS, VDM, MSEs and SEMs.
Conduct regular team meetings with key stakeholders aligned to the client aligned accounts.
Ability to prioritize personal and team workload ensuring deadlines are met.
Ensuring the integrity, security and quality of the teams’ output.
Ability to work autonomously and with initiative ensuring quality is always put first.
Subject Matter Experts :
Provide consultancy and problem solving advice to business stakeholders.
A flexible attitude with respect to work assignments and new learning.
Knowledge of software development languages and tools.
Familiarity with the software development lifecycle and testing methodologies.
Some knowledge of clinical data management process for FDA regulated companies is a plus.
Familiarity with FDA regulations such as CFR Part and GxP desirable.
SOP & Process Management :
Help to develop and maintain SOPs, forms, standards, processes and
systems that relate to Production activities.
Develop standard solutions and guidelines across generic and client specific requirements.QualificationsSkills required :
Minimum 8 to years of relevant experience in Software Development.
Experience of IRT in Programming
Expertise in any Programming Language (Java or .NET).
Experience of direct reports’ tasks and departmental SOPs to enable a high enough level of
competency to be responsible for supervision and on-the-job training within the team.
A thorough understanding of how the Production Services teams fit into the wider business when delivering IRT to our customers.
Possesses a solid grasp of the management skills necessary for the management and leadership
of direct and indirect reports
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