Team Leader
Standard Chartered Bank
Chennai, India, Asia
4h ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Business

  • Minimise fraud losses for Cards / products by timely placement of Fraud Detection parameters. Identify emerging fraud trends to prevent customer / bank ending in financial loss.
  • This role requires an ability to make quick on- the spot decisions.
  • Processes

  • SAS certified and should have prior experience working in SAS codes.
  • Should be good in Database management and also proficient in writing SAS codes
  • Minimize fraud losses by recommending SAS base rules to detect real time fraud and also on pro-active basis.
  • Provide co-ordination and support in rollout and execution of processes.
  • Manage the processes and activities with current capacity.
  • Ensure that policies and processes are followed
  • Reduce Fraud Losses by way of Timely placement of system parameters.
  • Ensure daily reports are produced as per the agreed timelines
  • To manage the relationship between country and other team members within RAC.
  • To ensure error free work.
  • To provide Guidance to team members on operational issues.
  • Develop and manage a full fledged information system to identify fraud trends and initiate early identification and mitigation of fraud risks
  • Provide system and information support to all regions
  • Strengthen the transaction processing activities of the countries by recommending process / policy changes where applicable and through regular training of front end staff
  • Provide forecast based on monthly MIS to assist in the prediction and accurate allocation of staffing to enhance report monitoring
  • Regular and proactive fraud detection system parameter review / management
  • Review Daily MIS maintenance
  • Maintenance and archival of all department documents.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, and applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead Fraud Risk Operations globally to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
  • and The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

    Group Office, Country Stakeholders

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