Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
General Purpose : Take ownership of Salesforce development and administrative tasks. Main Responsibility Area : Should be able to maintain seamless operations on Salesforce CRM. Job Description :
Saleforce.com Admin (ADM201 and ADM211) certified
Salesforce Certified Advanced Administrator certification (ADM 301) desired.
Sales Cloud, Service Cloud and Developer certifications preferred
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
5+ to 10 years of experience functioning as a senior (or only) Salesforce.com Administrator for Enterprise edition or higher preferably Lightning Unlimited edition (preferably at mid to large, multi-dimensional organization).
Proficiency with Salesforce.com data management tools including Data Loader.
Develop and maintain custom reports, dashboards.
Troubleshooting user issues, Maintain user Roles and Profiles, Security settings, Access settings etc.
Business Analyst support for release management activity, testing and writing defects, regression testing, testing bug / fixes to see if it meets business needs Additional Requirements :
Experience in handling and communicating with customers in global environment
Work experience in formatting documents (MS Word, Excel, Ppt)
Telecommunication working experiences will be an add-on
Willingness to learn
Ability to work as part of a team and on own initiative Qualifications - Bachelor's Degree and Above Experience - 5 - 10 Years