Solution Engineering Resourcer-19000WYM
The job as a Resourcer is challenging and diverse and you will be working in a multinational environment in one of our Solution Engineering Hub (ideally Bucharest or ).
The Solution Engineering Hub is an inspiring place where employees develop skills and build experience to enable them to be successful. What we offer :
What you will be doing :
We are looking for an organized Resourcer to support our SE Solutions management in aligning the right people to the right projects at the right time, by being responsible for staffing and resourcing service requests for a dedicated team / queue of solution engineers.
You will be learning on-the-job by remotely supporting EMEA & APAC solution engineers by analysing service requests to make sure the right team is involved and identifying and assigning the best resources to support them.
This will give you the opportunity to build basic product knowledge and combine this with a good commercial sense while working in an international environment.
The Resourcer will be responsible for resource tracking and allocation across relevant Service Requests, ensuring the right fit of solution engineering capabilities against request requirements, and working to ensure the organization meets its business and customer satisfaction goals through effective resourcing.
This is a hands-on role, interacting with customer facing solution engineers, SE solution engineers and SE Solutions management.
The Resourcer also manages tools, data, and reporting pertaining to resource management of SE S staff, including capability, availability and utilization data.
In addition, the Resourcer will be a focal point for standardization and compliance initiatives in alignment with the Business Optimization function.
Activities include :
Requests Staffing : Schedule and coordinate the process of staffing SE Solutions resources to customer facing solution engineering requests.
Work closely with the Management Team and Subject Matter Experts to understand project staffing needs, prioritization information and capabilities vs staffing requirements
Review and recommend project staffing using request requirements and practice data such as : service catalogue, history of engagements, Skills Matrix, availability, time estimates, utilization, business priorities etc.
Coordinate with managers as needed to review, recommend, and confirm resource assignments sense of urgency required
Resource Data Management and Reporting : Support the development and maintenance of all data management-reporting tools related to resource management.
Provide relevant resource data reports to management and Business optimization function at predetermined intervals and upon request including utilization, forecasting and KPI reports.
Who you are :
You come from a professional services or large program management background and understand staffing, utilization and forecasting activities.
You love complex logistics in a proactive and reactive environment, excited about managing consultant’s schedules and constant change as well as an interest in analytics, modelling and forecasting.
You understand that constant change is the norm and you are comfortable staffing overall resource requirements across multiple product specializations within several geographic regions.
You manage time effectively & you are able to monitor performance against deadlines and milestones.
You can build trust and collaborate across multiple teams in a multicultural environment to ensure targets are being met.
adapt to the team and fit in well.
You focus on customer needs and meeting customer satisfaction, as well as monitoring and maintaining both quality and productivity.
You work in a systematic, methodical and orderly way, consistently achieving project goals and delivering results.
Oracle - Like no one else :
Most important is an eagerness to learn! Oracle has an incredibly broad (and growing) portfolio of industry leading products.
If you find it interesting and fun to pick up a new product and master it in a very short timeframe, this is the place to be!