Director of Events
Marriott Hotels
Gurgaon, India
2d ago

Posting Date Dec 02, 2021

Job Number 21134327

Job Category Event Management

Location The Westin Gurgaon New Delhi, Number 1 MG Road, Gurgaon, Haryana, India VIEW ON MAP

Brand Westin Hotels & Resorts

Relocation? N

Position Type Management

Located Remotely? N

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.

We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road.

Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.

If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

JOB SUMMARY

Responsible for the management of Special Events. Leads, implements, and maintains a management philosophy in alignment with company standards The position has overall responsibility for ensuring the proper execution of special events as well as achieving profitability, event planner and employee satisfaction and the financial performance of special events.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
  • 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

    CORE WORK ACTIVITIES

    Managing Special Events Operations and Budgets

  • Researches and analyzes new products, pricing and services of competition.
  • Works with direct reports to review scheduled events and troubleshoot potential challenges / conflicts.
  • Ensures the property is apprised of all groups that will impact property operations.
  • Ensures special event space and corresponding heart of the house areas are cleaned and maintained.
  • Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
  • Leads the execution of brand service initiatives in event management areas.
  • Develops an event management strategy that is aligned with the company’s business strategy and leads its execution.
  • Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.
  • Leading Special Events Team

  • Holds event management team accountable for desired service behaviors related to product and service delivery.
  • Communicates a clear and consistent message regarding departmental goals to produce desired results.
  • Assists in execution of departmental goals in game plans.
  • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
  • Managing Profitability

  • Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
  • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
  • Creates and achieves the Special Events’ annual operating budget.
  • Works with all areas in Special Events division to establish content and pricing.
  • Ensuring Exceptional Customer Service

  • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
  • Consults with customers in order to determine objectives and requirements for events.
  • Reviews customer feedback data to identify service failures and provide guidance on problem resolution.
  • Conducting Human Resources Activities

  • Works with Human Resources to ensure compliance with all applicable laws and regulations.
  • Reviews property specific event operations annually and makes appropriate adjustments.
  • Reviews staffing levels to ensure that guest service and operational needs are met.
  • Communicates and ensures departmental and property emergency procedures are executed when necessary.
  • Ensures that regular, ongoing communication is happening in all areas of event.
  • Provides performance feedback using company feedback process.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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